Proactive high energy professional with a proven ability to build trust and develop effective relationships. 10+ years experience in customer service, account management, claims and sales. Excellent organizational skills combined with the strength to adapt to new challenges. Outstanding interpersonal and communication skills with expertise in dealing with people from diverse backgrounds and cultures. Focused and solutions-oriented with the ability to consistently exceed both consumers and management goals.
• Responsible for making sure all photo equipment is working properly before a photo shoot.
• Assisted as a back photographer on certain assignments as well as assisting in administrative duties.
• Worked with clients to discuss the images they required and the need for them.
• Provided customers accurate information on order status and product knowledge.
• Process and changed orders according to established department policies and procedures.
• Responded to customers request concerning pricing plans and service needs.
• Received and handled a heavy volume of inbound calls.
• Maintained and established relationships with shipping companies.
• Assisted consumers and businesses with customized orders and product related questions.
• Enhanced customer satisfaction ratings by expediting orders and ensuring a high degree of accuracy.
• Responsible for monitoring call center floor and responding to any higher-level management calls.
• Responsible for handling heavy call volumes in a timely and efficient way.
• Assisted customers with inquires via email and telephone.
• Managed a team of 15 their selling techniques ability to meet the daily, monthly and quarterly sales goals.
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