Responsible for the daily efficient and production of baked goods and cake decorations for retail store and Corporate customers. Duties: Responsible for maintaining high standards of food quality, quota and hygiene. Driving sales and developing new income streams. Involved in planning menus for the restaurant and special events. Advising customers on baked items and cake decorations for special occasions Monitoring the quality of food. Ordering supplies when required. Taking action to investigate and address all non-compliance of health and safety guidelines. Involved in providing advice and opinion on the introduction of new products. Recruiting new staff and training them to a suitable standard. Dealing with customer complaints. Responsible for the security and maintenance of the catering and dining area.
The Italian Store Store Manager - 1999 to April 2016 (with two year break during 2002 to 2004 returned to NZ)
Alexandria Pastry Shop & Catering Apprentice Pastry Chef 1993 to 1995 Starbucks Supervisor / Barista 1996 2002 Returned to New Zealand for 2 years Worked in local Supermarket Bakery Department – similar to Safeway or Giant PROFESSIONAL EXPERIENCE Catering abilities: Experience of providing the catering service for large private parties and events. Fully aware of current equal opportunity, anti-discriminatory and anti-oppressive practices. Comprehensive understanding of IT and Epos till systems. Good leadership and organization skills. Excellent people skills to inspire catering staff and customer sales. Ability to provide a safe physical working environment for catering staff and customers. Personal: Having a real passion for good food and exquisite pastries Focused on client and customer services. Ability to build strong relationships with customers. Can stay calm in a crisis situation. Resolving problems on the spot. Effectively motivating staff to get the most out of them. Willing to work days, evening and weekends. Having an enthusiastic drive and a positive ‘can do' attitude. Flexible to meet the demands of the business.
KEY COMPETENCIES AND
Experience of working in managing a high volume unit
Handling cash accurately and ensuring that all monies are
properly accounted for.
Catering for guests with special dietary requirements and
Smart, presentable and well-groomed at all times
Companies Worked For:
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