Highly compassionate and versatile client service professional looking to take on increasing responsibility and contribute towards a greater impact within our communities.
Assist owner directly in managing all office functions including A/R, A/P, data-entry, proposals, scanning/faxing, writing emails, filing, record keeping, handling incoming calls, appointment setting, taking messages, updating calendar/scheduling and dispatch.
Conducted group and individualized coaching to youth and adult populations with barriers to employment through pre vocational training and on-site job support. Mentored clients in developing career goals and objectives. Assisted clients with job search, resume writing, mock interviews, establishing and retaining employment, continuing education opportunities, volunteer work and encouraging other community activities. Developed internship and volunteer programs for youth.
Networked among local business and community organizations to develop leads and generate business. Built strong client relationships. Maintained knowledge of market and diverse career opportunities. Identifying appropriate job matches for candidates and employers.
Fastest company promotion from Administrative Assistant to Client Service Rep. Managed 500+ personal client file nationwide, in high-volume call center. Responded to clients in a timely manner via email, phone, and/or direct mail on daily basis. Addressed all client inquiries and concerns. Guided new and existing clients on their individualized financial settlement program. Communicated sensitive information and documentation between clients, creditors, and interdepartmental. Coordinated changes in account debit information between clients and accounting department. Responsible for training new employees in client service. Resolved escalated calls with strong, effective communication skills. Succeeded in highest client retention and satisfaction rate. Earned reputation for developing strong, empathetic client relationships.
Peer-elected member of Bright Ideas Committee June 2014 (established) through January 2015.
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