SEARCH

Assistant Office Administrator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT OFFICE ADMINISTRATOR
Professional Summary

Self-motivated Office Administrator bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Versatile Administrator familiar with Customer Service industry standards and best practices. Offering 10+ years of leadership experience with special focus on Retail/Medical/Optical.

Accomplishments
  • Supervised team of 5 staff members.
  • Documented and resolved Issue which led to a happy Customer.
  • Resolved product issue through consumer testing.
Skills
  • Office administration
  • Operations oversight
  • Documentation and reporting
  • Performance improvement
  • Sorting and labeling
  • Office management
  • Mail handling
  • Administrative support
  • Workflow planning
  • Documentation and control
Work History
Assistant Office Administrator, 04/2019 to Current
New Beginnings Home Care – Auburn, NY
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Entered and maintained departmental records into company database using Excel.
Certified Optician Apprentice, 08/2014 to Current
National Vision Inc. – Auburn, NY
  • Updated display frames with newest styles.
  • Made targeted suggested to patients based on facial parameters and stated preferences.
  • Completed both warranty and non-warranty frame repairs for customers.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Front Office Medical Assistant, 12/2018 to 04/2019
Cortland Health Center – Cortland, NY
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Shift Manager/Key Holder, 07/2007 to 12/2012
Aldi Inc. – Auburn, NY
  • Tracked and prioritized work orders to meet daily production requirements
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Accepted and processed customer returns.
  • Monitored security areas during busy periods.
  • Directed customers to correct store locations.
  • Broke down boxes and disposed of trash.
  • Oversaw team of 5 employees.
  • Completed store opening and closing procedures.
  • Opened inventory boxes and restocked shelves.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Rotated stock according to dates and protocols.
Education
High School Diploma: 07/1983
Albert Schweizer Schule - Bayreuth/ Germany
Health And Personal Fitness, 02/2015
Penn Foster Online - Online
Intro To Computer ScienceCayuga County Community College - Auburn, NY
Certifications
  • Certified Optician Apprentice, National Vision - 2 years
  • Health and Personal Fitness Training - 1 year
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • New Beginnings Home Care
  • National Vision Inc.
  • Cortland Health Center
  • Aldi Inc.

School Attended

  • Albert Schweizer Schule
  • Penn Foster Online
  • Cayuga County Community College

Job Titles Held:

  • Assistant Office Administrator
  • Certified Optician Apprentice
  • Front Office Medical Assistant
  • Shift Manager/Key Holder

Degrees

  • High School Diploma : 07/1983
    Health And Personal Fitness , 02/2015
    Intro To Computer Science

Similar Resumes

View All
Executive-Assistant-Office-Administrator-resume-sample

Executive Assistant Office Administrator

BEDARD LAW GROUP

Lawrenceville, Georgia