Launched and managed editorial communities consisting of 400+ millennial users. Edited and published weekly content resulting in 750,000+ page views during Summer 2016. Maintained constant telecommunication with all creators and developed Odyssey's unique mission through deeply personalized coaching. Ideated and developed projects for company growth, working directly with editorial and executive colleagues.
Produced and analyzed reports about all Author Products and Services, diagnosing and correcting issues with 1200+ academic publications, including payment, electronic journal configuration, and article licensing. I maintained Wiley Open Access inboxes, answering and directing internal and external queries when necessary, and I communicated ongoing workarounds with payments and customer service teams.
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