assistant manager training manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Service-oriented Assistant Manager with experience providing leadership necessary for sales growth and continued excellent customer experience. Strong knowledge in Human Resource processes to include onboarding procedures and maintaining accurate files. Superior technical and communication skills. Dedicated team player currently pursuing Bachelors of Business Administration degree with a concentration in Human Resource Management.
Skills
CPSI
DayForce
Scheduling
Confidentiality
Customer Service
Balance
Cash Handling
Clerical
Coaching
Excellent customer service
Human Resources Management
Marketing
Excel
Office
Power Point
Word
Payroll
Sales
Scheduling
New hire on-boarding
Time management
Written and oral communication
Work History
01/2020 to Current
Assistant Manager, Training ManagerCity Of Farmington Nm – Farmington, NM,
Perform one-on-one training with associates to ensure proper knowledge on credit card information.
Responsible for creating map per company guidelines for new product placement.
Ensuring all new products reaches sales floor in a timely and efficient manner.
Facilitating current and correct marketing for all products.
Responsible for opening and closing registers and maintaining balance throughout the sales day.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Continuing excellent customer service and overseeing sales associates as from previous experience.
Review and submit payroll on a weekly basis.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Handled customer service by dealing with complaints and answering customer questions.
Communicated with managers of other departments to maintain transparency.
02/2018 to 01/2019
Human Resources AssistantStephens County Hospital – City, STATE,
Maintain applicant log - process all applications to send to department managers including OIG report.
Ensure pre-employment paperwork is completed and background check is performed.
Perform new hire duties, including but not limited to E-Verify, inputting new-hire in system, GA New Hire report, background checks, etc.
Create and maintain personnel and confidential files.
Assist with employee coaching and counseling.
Ensure interdepartmental organization and perform all clerical duties.
Organized new employee orientation schedules for all new hires.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Posted positions through approved recruitment channels.
Delivered friendly assistance with new hires throughout and hiring process.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Maintained work structure by updating job requirements and job descriptions for all positions.
09/2016 to 10/2018
Assistant Manager, Training ManagerJ Crew Mercantile – City, STATE,
Create guide in order to ensure proper training of new employees.
Work along-side new employees for a time period based on specific and targeted needs.
Responsible for creating map per company guidelines for new product placement.
Ensuring all new products reaches sales floor in a timely and efficient manner.
Facilitating current and correct marketing for all products.
Responsible for opening and closing registers and maintaining balance throughout the sales day.
Continuing excellent customer service and overseeing sales associates as from previous location.
Review and submit payroll on a weekly basis.
11/2014 to 09/2016
Key Holder, Operations ManagerJ Crew Factory – City, STATE,
Responsible for creating monthly management and weekly associate schedule.
Completes transfers, returns and damages.
Ensures adequate supply of merchandise; orders daily operational supplies.
Complete daily office duties including checking emails, the daily, GOAL cards, and deposits.
Facilitates and executes weekly markdowns and promotional changes as well as monthly store sets.
Assign daily duties to associates.
Accept and process shipments; as well as maintain stock area.
Provide excellent customer service by following the GOAL guidelines and making the correct decision for the customer.
Credit Captain, ensuring J Crew credit card goals met weekly.
Create an atmosphere for associates to excel in upselling, creating a memorable customer experience.
Education
Expected in to to
Associate of Science: Truett McConnell University - Cleveland, GA GPA:
Expected in to to
Certification in Human Resources Management: Southern New Hampshire University - , GPA:
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