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Assistant Manager, Training Manager Resume Example

Resume Score: 80%

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Courtney
Coleman
Professional Summary

Service-oriented Assistant Manager with experience providing leadership necessary for sales growth and continued excellent customer experience. Strong knowledge in Human Resource processes to include onboarding procedures and maintaining accurate files. Superior technical and communication skills. Dedicated team player currently pursuing Bachelors of Business Administration degree with a concentration in Human Resource Management.

Skills
  • CPSI
  • DayForce
  • Scheduling
  • Confidentiality
  • Customer Service
  • Balance
  • Cash Handling
  • Clerical
  • Coaching
  • Excellent customer service
  • Human Resources Management
  • Marketing
  • Excel
  • Office
  • Power Point
  • Word
  • Payroll
  • Sales
  • Scheduling
  • New hire on-boarding
  • Time management
  • Written and oral communication
Education
Truett McConnell UniversityCleveland, GAAssociate of Science
Southern New Hampshire UniversityCertification in Human Resources Management
Work History
J Crew Factory- Assistant Manager, Training Manager
Athens, GA01/2020 - Current
  • Perform one-on-one training with associates to ensure proper knowledge on credit card information.
  • Responsible for creating map per company guidelines for new product placement.
  • Ensuring all new products reaches sales floor in a timely and efficient manner.
  • Facilitating current and correct marketing for all products.
  • Responsible for opening and closing registers and maintaining balance throughout the sales day.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Continuing excellent customer service and overseeing sales associates as from previous experience.
  • Review and submit payroll on a weekly basis.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Handled customer service by dealing with complaints and answering customer questions.
  • Communicated with managers of other departments to maintain transparency.
Stephens County Hospital- Human Resources Assistant
Toccoa, GA02/2018 - 01/2019
  • Maintain applicant log - process all applications to send to department managers including OIG report.
  • Ensure pre-employment paperwork is completed and background check is performed.
  • Perform new hire duties, including but not limited to E-Verify, inputting new-hire in system, GA New Hire report, background checks, etc.
  • Create and maintain personnel and confidential files.
  • Assist with employee coaching and counseling.
  • Ensure interdepartmental organization and perform all clerical duties.
  • Organized new employee orientation schedules for all new hires.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Posted positions through approved recruitment channels.
  • Delivered friendly assistance with new hires throughout and hiring process.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
J Crew Mercantile- Assistant Manager, Training Manager
Athens, GA09/2016 - 10/2018
  • Create guide in order to ensure proper training of new employees.
  • Work along-side new employees for a time period based on specific and targeted needs.
  • Responsible for creating map per company guidelines for new product placement.
  • Ensuring all new products reaches sales floor in a timely and efficient manner.
  • Facilitating current and correct marketing for all products.
  • Responsible for opening and closing registers and maintaining balance throughout the sales day.
  • Continuing excellent customer service and overseeing sales associates as from previous location.
  • Review and submit payroll on a weekly basis.
J Crew Factory- Key Holder, Operations Manager
Commerce, GA11/2014 - 09/2016
  • Responsible for creating monthly management and weekly associate schedule.
  • Completes transfers, returns and damages.
  • Ensures adequate supply of merchandise; orders daily operational supplies.
  • Complete daily office duties including checking emails, the daily, GOAL cards, and deposits.
  • Facilitates and executes weekly markdowns and promotional changes as well as monthly store sets.
  • Assign daily duties to associates.
  • Accept and process shipments; as well as maintain stock area.
  • Provide excellent customer service by following the GOAL guidelines and making the correct decision for the customer.
  • Credit Captain, ensuring J Crew credit card goals met weekly.
  • Create an atmosphere for associates to excel in upselling, creating a memorable customer experience.
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Resume Overview

Companies Worked For:

  • J Crew Factory
  • Stephens County Hospital
  • J Crew Mercantile

School Attended

  • Truett McConnell University
  • Southern New Hampshire University

Job Titles Held:

  • Assistant Manager, Training Manager
  • Human Resources Assistant
  • Key Holder, Operations Manager

Degrees

  • Associate of Science
    Certification in Human Resources Management

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