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assistant manager projects procurement resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am currently pursuing Global Business Management at Seneca College.

MBA - Accommodation Operations Management, Le Cordon Bleu at G. D. Goenka, India. I graduated in June 2018.

Throughout my career, I have worked in the 4 major operational departments of the hospitality industry (Food & Beverage Production & Service, Front Office, and Housekeeping). From this, I have developed refined communication skills, insights, and the unique experience necessary to progress any organization within the hospitality realm.

Please feel free to contact me at resumesample@example.com to learn more about how I can progress your organization!

Skills
  • Product and Service Knowledge
  • Problem Resolution
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Project Planning
  • Scheduling and Coordinating
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Administration and Reporting
  • Team Building
  • Team Leadership
  • Teamwork and Collaboration
  • Staff Training
  • Employee Development
  • Strategic Planning
  • Customer Relations
  • Time Management
  • Customer Rapport
  • Microsoft Office Expertise
Experience
Assistant Manager - Projects & Procurement, 05/2021 to 11/2021
FedexSan Luis Obispo, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with proprietor to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for 4 -member team.
  • Drove operational efficiency, building customer rapport to foster loyalty.
Front Office Executive, 05/2019 to 04/2021
The Westin HotelCity, STATE,

• Acting Duty Manager

• Front Desk Operations

• Relationship Management

• Complaint Handling

• Training & Development

• Customer Satisfaction

• Business Development

• Team Leading

• Quality & Service

• Single point of contact for the guests

• Maintaining strong relationship with all the departments

• Managing finance queries for billing closure and group closure

• Ensuring cash float for all the cashiers is maintained at a constant level as issued by Finance

• Monitoring daily guest feedback

• Screening arrivals for next day

• Monitoring that all the C Forms for foreign nationals are correctly loaded on the site by checking it on day to day basis

• Assisting Duty Manager in checking guest registration cards and that the details are correctly captured in PMS

Senior Guest Service Agent, 01/2018 to 04/2020
The Westin HotelCity, STATE,
  • Acting Team Leader
  • Guest Registrations
  • Guest Check-ins
  • Group handling & Co-ordination
  • Room Key Control
  • Guest records & History
  • Rooms Control
  • Clerical Tasks
  • Billing & Cashiering
  • Guest Relations
  • Inventory management
  • Managing E-Mails
  • Resolving guest complaints
Front Office Service Associate, 06/2015 to 05/2016
Shangri-La Hotels & ResortsCity, STATE,
  • Guest Registrations
  • Guest Check-ins
  • Group handling & Co-ordination
  • Room Key Control
  • Guest records & History
  • Rooms Control
  • Clerical Tasks
  • Billing & Cashiering
  • Guest Relations
  • Stock managing
Education and Training
Graduate Certificate: Global Business Management, Expected in 05/2023 to Seneca College - Toronto,
GPA:
MBA: Accommodation Operations Management, Expected in 06/2018 to Le Cordon Bleu School of Hospitality, Australia Management, G. D. Goenka University - India,
GPA:

GPA: 9.10

Bachelor of Hotel Management: Hospitality, Expected in 05/2015 to WGSHA, Manipal University - India,
GPA:

GPA: 7.48

Accomplishments
  • Highest Upsell for April 2018 Citation for “Putting People First” & “Care Of Business” – Upsell Citation for “Putting People First” & “Care Of Business” – Guest Feedback
  • Published a paper on Waste Management in International Hotel Chains in Pune ISBN No
  • 978-81-933475-2-2
  • Awarded ‘Certificate of Achievement’ for obtaining the highest score in Knowledge Championship – 2016 – Shangri-La Hotel Bengaluru
  • SAP 01 SAP Overview Course conducted by TESPA at Manipal
  • Participated in the International Symposium on 'Ethics and Practices in Hospitality and Tourism Industry'
  • ISG Wine Fundamentals Certificate Level - 1 course
  • Marketing head for WGSHA food festival " Bon Appétit " October 2014
  • Completed the 'The Theory and Practice of Basic Gemmology course at the Seamedu's Institute of Gem & Jewellery at Pune
Additional Information
  • Other Achievements The Westin Hotel Koregaon Park, Pune: , Nomination for Executive of the Month February 2021 Award for Executive of the Month December 2020 Award for Best Groomed Male Associate of the Month October 2020 2 Nomination for Executive of the Month September 2020 Nomination for Executive of the month November 2019 The Westin Hotel Gurgaon, New Delhi: Second Highest Upsell for May 2018
Languages
English:
Full Professional
Negotiated:
Hindi:
Professional
Negotiated:

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Resume Overview

School Attended

  • Seneca College
  • Le Cordon Bleu School of Hospitality, Australia Management, G. D. Goenka University
  • WGSHA, Manipal University

Job Titles Held:

  • Assistant Manager - Projects & Procurement
  • Front Office Executive
  • Senior Guest Service Agent
  • Front Office Service Associate

Degrees

  • Graduate Certificate
  • MBA
  • Bachelor of Hotel Management

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