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assistant manager of customer services resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Customer-oriented assistant manager of customer service bringing five plus-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • Research ability
  • Management of remote employees
  • Schedule coordination
  • Product Knowledge
  • Customer Service
  • Training and coaching
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-oriented
  • Expertise in sales
  • Training programs
  • Cross-functional collaboration
  • POS systems
  • Cash register operation
  • Cash management
  • Credit and cash transactions
  • Staff mentoring
  • Customer assistance
  • Ordering and stocking
  • Cash drawer balancing
  • Cash counting machine operations
  • Payment processing
  • Returns and exchanges
  • Training and mentoring
  • Bank deposits
  • Coin counting
Experience
07/2018 to Current
Assistant Manager of Customer Services Natural Pawz Edina, MN,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
02/2015 to 05/2018
Assistant Store Manager Mcdonald's Fox Point, WI,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
10/2012 to 12/2014
Cashier Price Chopper City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed [Number] transactions per day with exceptional accuracy.
Education and Training
Expected in 06/2003 to to
High School Diploma:
Burnt Hills-Ballston Lake Senior High School - Burnt Hills, NY
GPA:

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Resume Overview

School Attended

  • Burnt Hills-Ballston Lake Senior High School

Job Titles Held:

  • Assistant Manager of Customer Services
  • Assistant Store Manager
  • Cashier

Degrees

  • High School Diploma

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