Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Inventory control and record keeping
Dynamic, friendly hostess
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Marketing and advertising
Assistant Manager, 12/2012 Sonic Drive-in – Pooler, GA Carefully interviewed, selected, trained and supervised staff. Organized special events in the restaurant, including receptions, promotions. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.Led and directed team members on effective methods, operations and procedures. Skillfully interacted with external vendores to obtain the best quality in pricing and product. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Server, 12/2009 to 09/2010 Carrabba's Italian Grill Savannah – Savannah GA As a server in the FOH I was responsible for quality of customer service in the dining experience.
FOH/Bar, 03/2001 to 10/2005 Applebees – Panama City Beach, FL Server and Bar at the Million Dollar training store.
Assistant FOH Manager, 09/2009 Hofbräu Beer Garden – Panama City Beach, FL
1999 South Effingham High School - Effingham GA
Servesafe certified continuing education with Rosetta stone Spanish S.M.S management seminar Liquor certifications Attended seminars on social manipulation (including, but not limited to Roger Dawson's "Secrets of power persuasion" Attended wine classes Attended liquor classes (including extensive free pour exorcises using Exacto-Pour)