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Assistant Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Customer-focused professional with successful 7-year career in sector. Dynamic successful applying customer service and Management in busy business environment.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking any position. Offering excellent communication and good judgment.

Skills
  • Recruiting and Interviewing
  • Employee performance evaluations
  • Operations management
  • Google Drive
  • Sales growth
  • Business Development
  • Cost Control
  • Business planning
  • Negotiation
  • Consulting
  • Budgeting
  • Training
  • Staff Management
  • Employee scheduling
Work History
03/2020 to 08/2021
Assistant Manager Fogo De Chao Boston, MA,
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
12/2018 to 11/2020
Work From Home Customer Service Agent Ibex Holdings Limited Portland, OR,
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Documented calls according to Type policies for use in performance measurement and business progress tracking.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Assisted clients with product questions to facilitate online ordering process.
  • Documented and updated customer records in Software to record interactions and facilitate follow-up.
03/2017 to 11/2018
Head Cook Southwest Key Programs Hinesville, GA,
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Supervised and enhanced work of Number-person team producing more than Number plates per day.
  • Maintained well-organized mise en place to keep work consistent.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Determined purchasing specifications and budgetary allotments for all menu items.
  • Kept labor at or below Number% to support business profit targets.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Placed orders to restock items before supplies ran out.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
11/2016 to 04/2018
Cashier Foot Locker Greenwood, IN,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $Amount or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted over Number patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each Timeframe.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned Job title and Job title positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
Education
Expected in 04/2018
Ged :
Coastal Pines Technical College - Waycross, GA
GPA:

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Resume Overview

School Attended
  • Coastal Pines Technical College
Job Titles Held:
  • Assistant Manager
  • Work From Home Customer Service Agent
  • Head Cook
  • Cashier
Degrees
  • Ged