High-achieving individual offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Manage a team of 6 professionals. Train and serve as mentor to new team members.Offer exceptional customer service to differentiate and promote the company brand. Address customer inquiries and resolved complaints. Help clients select products and services that best fit their personal needs. Promptly answer multi-line phones, return clients calls and scheduled appointments. Open and close the store, which includes counting cash drawers and making bank deposits. Manage payroll and attendance systems.
Recruited, managed and mentored a team average of 10 waxers. Trained new staff on the range of services offered. Assisted in activities such as staff meetings, promotions and housekeeping duties. Educated clients on skin care procedures and products.
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