Assistant Manager Resume Example Fuddruckers

ASSISTANT MANAGER

Summary

Motivated restaurant manager that brings more than 30 years of restaurant experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. Controlling food and labor to fit the company needs and made sure customers needs were not sacrificed.

Skills

Sales monitoring
Product and service knowledge
Closing and contract negotiations
Strategic Planning

Time Management
Staff training and development
Customer relations
Staff development

Experience

FuddruckersSeptember 2020 to CurrentAssistant Manager
Houston, TX

Planned and prepared workflow schedules, delegating tasks for 10 member team.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

FuddruckersMarch 2018 to September 2020Restaurant General Manager
Houston, TX

Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Reconciled daily transactions, balanced cash registers and deposits.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Scheduled and directed staff in daily work assignments to maximize productivity.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Priced and ordered food products, kitchen equipment and food service supplies.
Reduced food waste 60% by overseeing and planning ingredients, anticipated customers and popularity of items.

KFC/Taco BellMay 2012 to March 2018Restaurant General Manager
Houston, TX

Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Reduced food waste 75% by overseeing and planning ingredients, anticipated customers and popularity of items.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Wendy'sApril 2007 to May 2012Restaurant General Manager
Houston, TX

Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.

Education and Training

Remington CollegeJanuary 2009Certificate: Medical Billing And CodingHouston,Tx

Grambling State University Lab High SchoolSome College (No Degree)Grambling, LA

Booker T. WashingtonJune 1990High School DiplomaHouston, Tx

Accomplishments

Led team to achieve breakthrough results, earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Drove 80% improvement in 6 months profits through controlling food and labor.
Promoted from Asst. manager to General Manager, in less than 6 months at both KFC and Fuddruckers.

Resume Overview

Companies Worked For:

Fuddruckers
KFC/Taco Bell
Wendy's

School Attended

Remington College
Grambling State University Lab High School
Booker T. Washington

Job Titles Held:

Assistant Manager
Restaurant General Manager

Degrees

Certificate : Medical Billing And Coding
Some College (No Degree)
High School Diploma

Assistant Manager Resume Example

Resume Score: 80%

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