Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Great computer skills and telephone etiquette.
Computed Data Reports
Addressed negative customer feedback immediately. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel. I was number 1 in the district for Sales multiple quarters and number six in the Region. I set goals for the store and exceeded daily weekly, monthly, quarterly, annual goals. Trained selling behaviors. Created District contest, and used a team atmosphere to reach the goals. The turnover of employees in our store was extremely low. We worked with employees on improvement plans, while weekly coaching for new opportunities bringing out the best in our team. We won multiple district and region contest.
Currently training with Xerox company. Using multiple screens to access multi-communicating programs that are state data based. Accurately completing task in a call center with a company goal. Exceeding the daily goals with accuracy and proficiency. I handle clients' calls using speed while controlling the conversation. Quality scores exceed the company goal. Training Exams, Block training, and assessments have been 100% scores. On the floor training has been above quality standards and tasks completed have exceeded company guidelines/goals.
This job required multi-line phone systems while accepting calls in a timely manner. Detailed oriented position. Creating orders, setting up client accounts. Order process using complex data base systems. Completing task to compliance of many companies. Following company guidelines for task completed and phone calls resolved goals.
Exceeded Goals Multiple State Awards.
Graduated with a 3.6 on a 4 Point Scale
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