Background includes a proven record of management experience, career growth, and multiple accomplishments and recognition in a highly competitive sales and service driven industry with a Fortune 100 company. Success can be demonstrated by winning multiple awards for inventory and shrink control, ranking number 1 in the district for inventory management, and leading the store to Top 10 region ranking for 2015 and 2016 (with highest rank at 7)
Transitioned into this position with a promotion from the Manager In Training program. Provides store support to the General Manager through inventory management, operational support, and employee investment and coaching.
Entered in this position with the drive and initiative to learn all aspects of the management role in the training store while delivering support to the management team during the 4th quarter.
Promoted into this position as an extension of management to coach and train 13 employees in a high volume store with an operation rank in Top 2 in the district (out of 7) and Top 10 in the region (out of 82). Provided operations direction to management and sales representatives through hands-on training, role-playing, and development.
Exceeded performance expectations by ensuring a positive customer experience, solving customer problems, and team selling a diverse range of technology including smart phones and accessories from some of the industry's leading manufacturers
Surpassed performance expectations in a high volume store that ranked Top 10 in the region (of 150 stores). Provided leadership and delegation for customer service representatives and management while assisting the district with training, development, and hands-on support
Implemented direction from Store Manager and District Manager with a focus on driving sales and providing exceptional customer service. Responsible for managing the store in the managers absence.
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