I was the front of the house manager at Horizon's my duties included taking customer orders, handling cash and credit card transactions, handling customer comments and complaints, changing the menu when new products were added, served customers food, helped prepare customers food, counted the registers when the owner was not present, various cleaning and closing duties.
Setting tables and placements for weddings, banquets, conventions, meetings, Decorating the tables according to the theme of each event, preparing the food buffets for events, polishing silverware, handling customer comments and complaints, serving guests plated food when requested, providing drinks, making sure the guests had great customer service throughout their event.
Provided great customer service, handled all cash and credit card transactions, counted the drawer at each night, followed floor set plans as sent by company standards, handled all returns and decided what was to be damaged out and what was able to return to the sales floor, met sales goals per shift, updated guests on all promotions and sales in the store.
Answered front desk phones, checked guests in and out of the hotel, handled cash and credit card transactions, handled customer comments and complaints, established the rates for room based on customer needs, did laundry as needed for the hotel, helped guests with directions needs, cleaned rooms to IHG standards, followed all sanitary rules established to be a housekeeper, checked rooms and marked them as clean as housekeepers left for the day
Currently enrolled for classes in February of 2019.
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