Results-oriented Entry Level Accountant with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Complex problem solving
Effective time management
Excellent managerial techniques
Strong organizational skills
Expert in customer relations
Flexible team player
Presidents's list Recipient
Phi Theta Kappa Member
06/2014 to Current
Assistant ManagerRent-A-Center － Port Orchard, WA
Directed improvement plans.
Evaluated program performance against expectations.
Analyzed program effectiveness with standard metrics.
Verified details of transactions, including funds received and total account balances.
Suggested process improvements to secure prompt and regular receipts for the organization.
Rectified escalated accounts payable issues from employees and vendors.
Served as mentor to junior team members.
Directed strategic initiatives to achieve client satisfaction.
Increased profits by developing, initiating, and managing sales program.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Owned team productivity metrics.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Communicated with customers, employees and other individuals to answer questions and explain information.
Cold and warm called 50 new and existing accounts per day.
Generated new accounts by implementing effective networking and content marketing strategies.
11/2012 to 03/2014
Assistant Branch ManagerExcel Finance － College Station, TX
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Coordinated the approval or rejection of lines of credit and commercial, real estate and personal loans.
Opened and assigned new client accounts.
Balanced batch summary reports for verification and approval.
Determined customer needs.
Maximized client satisfaction.
Contacted insurance providers to verify correct insurance information.
Supervised and trained collection staff.
Updated client accounts and information on a daily basis.
Implemented updated online collection procedures for payment, increasing on-time payments by 15%.
Managed incoming and outgoing calls for busy finance office.
Scheduled and confirmed appointments for entire management team.
Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Handled and processed confidential client information.
1.5 years of office experience.
Established and maintained effective communication system.
Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
Maintained confidentiality of bank records and client information.
07/2012 to 11/2012
TellerWells Fargo － Bryan, TX
Educated customers on the variety of loan products and available credit options.
Continued education on current banking products and services through Wells Fargo training program.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Addressed customer questions and concerns regarding products, prices and availability.
Delivered exceptional account service to strengthen customer loyalty.
Recommended bank products and services to customers based on their needs and interests.
04/2010 to 06/2012
Night ManagerGoodwill Inc. － Bryan, TX
Managed team of 6 workers
Served as mentor to junior team members.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Replenished floor stock and processed shipments to ensure product availability for customers.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Oversaw all daily operations of store.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members.
Attended 2 team meetings each month to voice concerns and offer constructive feedback to others.
Processed shipments and maintained organized stock shelves.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Associate of Arts: BusinessOlympic Community College － Bremerton, WA, United States