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assistant manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Professional and highly motivated individual, experienced highly in Customer Relations. Successful Assistant Store Manager with the ability to lead and build teams. Healthcare Experience specializing in Behavioral and Mental Health, in a clinic and hospital setting. Works well with a patient team by using reports. Adaptable Team leader with a motivational approach and upbeat social skills. Effectively supports and takes pride regarding the care and condition of my workplace. Effectively communicates with any and all necessary Teams. Manages patient care and follow up. Creates organized approaches to ensure adequate planning and scheduling needs for the patient are complete. Ability to prioritize daily tasks and meet deadlines. Fulfill office needs, including file and document management, and scheduling needs. Proficient in meeting deadlines. Communicates and supports the team with various tasks such as pre and post scheduling procedures. Ability to multi task and handle a high paced work environment. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Assistant Manager with years of experience supervising staff in sales and healthcare settings. Demonstrates success in analytical problem solving and boosting operational efficiency. Bringing 25 years of Customer Service Relations. Proactive person with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable team leader with excellent customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and positive communication style focused on maximizing engagement and satisfaction.

Skills
  • Problem Resolution
  • Business Operations
  • Team player
  • Experienced in Customer or Patient Care
  • Patient scheduling
  • Employee performance evaluations
Employment
12/2019 to Current
Assistant Manager Foot Locker Inc. Bellevue, WA,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased Department sales by 10% from last years sales goal.
  • Increased sales revenues by 10% compared to Last Years goals. by promoting complementary products and educating customers about store promotions.
07/2014 to 12/2019
PINK Supervisor Merakey Moon, PA,
  • L BRANDS Manages the daily operational functions of the store, while having a “customer first” mindset.
  • Trained and coached new employees on an as needed basis.
  • Tracked specific and measurable goals daily, created action plans to reach all metrics focusing on overall store performance.
  • Various administrative duties as well as maintaining important store documents.
  • Closes and reconciles 12 cash registers and prepared nightly bank deposits.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Participated in operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
07/2014 to 01/2015
Rehab Technician Lead Craig Hospital City, STATE,
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Assisted in patient care activities such as Physical and Occupational Therapy.
  • Informed nurses and therapists of any requests from physicians, patients, and visitors.
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
  • Recorded and maintained patients' attendance in client records.
04/2012 to 07/2014
Behavioral Technician Porter Adventist Hospital City, STATE,
  • Communicated with medical and emergency personnel effectively regarding patient’s mental health status, while being evaluated by Psychiatric personnel.
  • Performed various administrative tasks for Emergency department of Porter Hospital.
  • Recorded and documented any and all relevant patient data in computer system.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Education
Expected in 05/2010 to to
Certified Nursing Assistant: Business Management, Nursing
Arapahoe Community College - Littleton, CO
GPA:

BUSINESS MANAGEMENT, ORGANIZATIONAL BEHAVIOR , Certified Nurse’s Assistant Certification. Completed Crisis Intervention Training I-II,Recognition of sales and work performance awards, completed a 12 week course -“Associates Interested in Management”. Over 40 credits completed (quarterly).

Expected in 1992 to to
High School Diploma:
HERITAGE HIGH SCHOOL - Littleton, CO,
GPA:

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Resume Overview

School Attended

  • Arapahoe Community College
  • HERITAGE HIGH SCHOOL

Job Titles Held:

  • Assistant Manager
  • PINK Supervisor
  • Rehab Technician Lead
  • Behavioral Technician

Degrees

  • Certified Nursing Assistant
  • High School Diploma

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