LiveCareer-Resume

assistant manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Experience in automotive/trucking industry
  • Proven technical expertise
  • Knowledge of automotive/trucks and parts
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent problem-solving skills
  • Strong organizational skills
  • Excellent time management skills
  • Able to work in fast pace environment
Work History
Assistant Manager, 05/2017 - Current
Cinemark Ontario, OH,

Managed and direct all automotive and general service technicians in the operation of the shop, including:

  • Train, motivate, evaluate, schedule and coach employees
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with the companies’ vision, purpose, core values, and employee creed.
  • Oversee all sales, accounting and clerical functions from Service Advisors
  • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Responsible for any inventory losses
  • Overall cleanliness and organization of the facility, including environmental compliance
  • Updating and submitting daily sales reports
Assistant Manager, 08/2013 - 04/2017
Cinemark Pearl, MS,

Responsibilities:

  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
  • Submits documentation for warranty repair orders and fleet administrators.
  • Determine automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
  • Lead and manage technicians in the shop by maintaining a constant flow of communication and work.
  • Develops estimates by costing materials, supplies, and labor.
  • Calculates customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtains approval signatures and enters RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
Service Advisor/ Mechanic/ Porter, 03/2007 - 07/2013
Westfield Ford City, STATE,

Service Adviser- 2 years

Responsibilities:

  • Greet customers in a timely, professional and courteous manner
  • Provide excellent customer service by listening to customer inquiries and requests
  • Write up vehicle problems accurately and clearly on the repair order
  • Estimates cost and completion time/settles customer accounts.
  • Advise and update the customer on the status of the repair

Automotive Technician- 3 years

Responsibilities:

  • Repair and overhaul automobiles, vans, trucks, and other automotive vehicles in accordance with Dealership and factory standards.
  • Preformed factory scheduled maintenance, such as filter and fluid replacements as well as engine tune-ups
  • Inspect, replace, and adjust brakes, align front ends, and repair or replace suspension components.
  • Repair, mount, and balance tires
  • General mechanical skills
  • Examine and diagnose cause of any malfunction on vehicle and discuss with customer, service advisor, or service manager/director the nature and extent of damage or malfunction.
  • Communicate with parts department to obtain necessary parts.
  • Examine assigned vehicle to determine if further safety or service work is required or recommended.
  • Communicate with service advisor if additional work is necessary.
  • Document all work performed and recommended on the repair order.
  • Road test vehicles as necessary before and/or after repair.
  • Properly utilize all personal protective equipment.
  • Attend required meetings and training.
  • Perform other tasks as assigned from time to time in the sole discretion of management.

Porter -1 year

Responsibilities:

  • Clean & detail customers' vehicles
  • Daily housekeeping including: taking out garbage, sweeping/mopping floors, snow removal, etc.
  • Routine maintenance of equipment
  • Drive customers' vehicles to/from various dealerships
  • Rotated vehicle inventory around show room, used and new car lots
Education
High School Diploma: , Expected in 06/2008
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Morton West High School - Berwyn, IL,
GPA:
Status -

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Resume Overview

School Attended

  • Morton West High School

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Service Advisor/ Mechanic/ Porter

Degrees

  • High School Diploma

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