Customer Service/Repair Representative- I'm committed to help customer resolve there concerns. I assist them with technical problems or questions with their services. Knowledge in Cable, Phone and Internet. Guiding them to trouble shoot their system or any of our equipment. If need billing concerns, changes in their services or information on programing, channels,function of remote, VOD, recording.etc..
Information and follow up with customers complaints or inquires be Construction request,Complaints,Go backs, Special request.
I take pride in my work and believe I represent the company to the best of my ability.
I am resourceful in solving problems and getting the work done as well as meeting productivity and low truck rolls. I worked with repeated customers and been able to resolve issues. I enjoy working with seniors and have shown to have a good result in troubleshooting problems.
Customer focused with high level of professionalism,patience and efficiency. Capable of troubleshooting issues to ensure customer satisfaction and understanding of our system. Committed to help customer resolve there concerns.
Managed call flow with high call volume. Receiving great customer satisfaction surveys. Able to promote specials and benefiting our customers loyalty to our company.
Have been able handle and turn around and angry customer to a customer that sees the value of our services.
Promoting our services and our benefits for almost 25yrs.
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