Experienced Assistant Manager and Paralegal with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Networked with customers and asked open-ended questions to determine what their immediate needs were.
Efficiently addressed customer issues to ensure quick and successful resolution.
Demonstrated that customers come first by serving them with a sense of urgency.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Maintained friendly and professional customer interactions.
Built and maintained effective relationships with peers and upper management.
Educated customers on product and service offerings.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Attended team meeting each month to voice concerns and offer constructive feedback to others.
Recruited individuals who would bring passion and dedication to the company's available positions.
Offered direction and gave constructive feedback to motivate team members.
Trained team members to guarantee excellant product for all customers while maintaining all standards.
Accurately entered client data into a company-based software program.
Organized legal memoranda and client correspondence.
Composed and typed routine letters of correspondence.
Organized client calendars, prepared mailings and handled high call volumes.
Prepared clients for appointments and interviews.
Worked with attorneys and case reviewers to resolve legal complaints.
Redacted confidential information from all legal documents on a case by case basis.
Directed incoming calls to appropriate staff members.
Conducted client interviews and all client intake services.
Opened new claim files.
Corresponded daily with clients, insurance adjusters, doctors and attorneys.
Facilitated courtroom conference calls.
Arranged all correspondence on behalf of the attorney.
Worked with internal departments on loss mitigation.
Coordinated with multiple departments regarding responsive documents and document retention.
Monitored legal volumes to make certain that the law library was up-to-date.
Acted as court liaison between judges, court administration, attorneys, government agencies and the public.
Managed the trial calendar, judicial calendar and master calendar.
Researched documents and publications for details that would establish evidence.
Prepared for trial by organizing case exhibits and evidence
Supported a team of five attorneys with generating and filing of pleadings, motions and various court documents.
Drafted legal papers including complaints, summons and interrogatories.
Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.
Processed summons, subpoenas, appeals and motions.
Drafted various court documents, invoices and enclosures at attorneys' request.
Drafted, received and tracked due diligence checklist.
Acted as the point of contact for all incoming co-counsel requests.
Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations.
Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.
Met with clients and other legal professionals to discuss case details.
Completed case research via LexisNexis and Westlaw databases.
Issued subpoenas for all necessary records in preparation for trials.
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