Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques..
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.
Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Trained and oversaw individuals in roofing system installations.Effectively communicated with teams of 16 workers over 3 worksites.
Planned, organized and oversaw daily activities of multiple production crews.Consistently produced results below estimated costs.Resolved both technical and contractual issues in constructive, positive manner.Completed and submitted accurate work orders to office staff in a timely manner.
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