assistant manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Employment where challenges and opportunities parallel my skills and experience in Human Resources, including benefits administration, enabling me to contribute to growth and profitability.
TRANSFERABLE SKILLS & ATTRIBUTES; Analytical Leadership Abilities Creative Professional Demeanor Quick Learner Profit Conscious Flexible Team Builder MS Word. Excel, PowerPoint Deadline oriented
Assistant Manager, 01/2005 to Current
Circle K Stores, Inc.Clarksdale, MS,
  • Triangle is a nationwide building services organization providing Fortune 500 companies as well as smaller entities with site specific facility services.
  • Scope of responsibility includes managing Human Resource programs and practices relating to recruitment, employee relations, EEO reporting, grievance procedures, wage and salary administration, training, benefits administration and payroll.
  • Oversee the review of hiring practices, pre-employment processes, methods of staffing and new hire orientation.
  • In doing so ensure compliance of employment laws.
  • Interpret policies for employees as well as managers ensuring consistent application and execution of policies and overall business practices.
  • Selected by management to be a facilitator of training and development for employees; capitalize on the use of forums such as seminars, speaker presentations and workshops.
  • Oversee the administration of all leaves, including but not limited to FMLA workers comp / disability issues.
  • Manage the activities of 9 supervisors and 213 employees in support of all tasks, duties and responsibilities.
  • Non HR functions called for managing a $9 million yearly budget; process accounts receivable for Hillsborough County Aviation Authority and Triangle Services Inc.
  • Administering all payroll and payroll systems; report to CFO in New York corporate office.
  • Administering all Worker Compensation claims, coordination of light duty, safety training and all aspects of Safety Controls and Training.
Owner / Business Operator, 01/1999 to 01/2005
Little Stars Pre-SchoolCity, STATE,
  • Successfully planned, opened and ran a 3-school operation.
  • Provided day-to-day leadership and guidance to a staff of 10 employees.
  • Major involvement in Human Resource functions, i.e.
  • recruitment.
  • hiring, training, scheduling and regularly scheduled performance evaluations.
  • Said leadership led to a consistently profitable outcome over a 6 year timeframe.
  • Prepared applications wrote and secured licensure for each location which included compliance with health and state requirements and laws.
  • Set up and put infrastructure in place including safety procedures for school operations.
  • Negotiated and administered all rental agreements and contracts.
  • Ceased operations after successfully managing to sell the business.
Customer Service / Underwriter, to
City, STATE,
  • The Principal Financial Group is a leader in providing businesses, individuals and institutional clients a wide range of financial products, i.e.
  • retirement investment services, life and health insurance and banking services.
  • Served as liaison between employer and insurance companies.
  • Administered underwriting functions and completed the submission process on behalf of employers and members of the Group Health Plan.
  • Enforced policies and procedures.
  • Educated members and clients diffusing and solving member's problems, fielding questions and reinforcing confidence by taking customer service to greater heights.
  • Supported marketing efforts and gained rapid recognition by developing enduring work relationships with sales brokers.
  • Maintained all licensure requirements to function within the Group Health field.
Human Resources and Benefits Administrator, 01/1993 to 01/1997
  • Primary concern dealt with such functions as developing sources of qualified applicants, conducting screening interviews, administering tests, checking references and background, evaluating applicant's qualifications, arranging for preliminary indoctrination and training.
  • Kept meticulous personnel records, as well as staffing and client assignment data.
  • Processed and maintained health insurance forms and health care enrollments.
Associate Degree: Business Administration Management, Expected in 1 2011 to St. Petersburg College - Clearwater, FL
Business Administration Management
SPHR HR Certification Institute 2012/2013 Worker Compensation/OSHA Training 2012: , Expected in to University of South Florida - ,
Total fluency in English and Spanish; read, write and speak
Professional Affiliations
Phi Theta Kappa (International Honors Society) 2009-Present Working Women of Tampa Bay
accounts receivable, banking, benefits administration, budget, contracts, client, clients, customer service, employee relations, English, Financial, forms, hiring, Human Resource, Human Resource, HR, insurance, Leadership, Team Builder, managing, marketing, Excel, office, PowerPoint, MS Word, payroll, personnel, policies, presentations, processes, Profit, speaker, Quick Learner, read, recruitment, reporting, Safety, sales, scheduling, seminars, Spanish, staffing, workshops

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Resume Overview

School Attended

  • St. Petersburg College
  • University of South Florida

Job Titles Held:

  • Assistant Manager
  • Owner / Business Operator
  • Customer Service / Underwriter
  • Human Resources and Benefits Administrator


  • Associate Degree
  • SPHR HR Certification Institute 2012/2013 Worker Compensation/OSHA Training 2012

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