LiveCareer-Resume

assistant manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers 20 years of excellent customer service paired with outstanding active listening and multitasking abilities.

Skills
  • Bilingual
  • Call Center
  • Customer Service
  • Customer Care
  • Customer Support
  • Microsoft Word
  • Staff Training
  • Data Entry
  • Time Management
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Courteous Demeanor
  • Inbound and Outbound Calling
  • Adaptive Team Player
  • Technologically Savvy
  • Office Equipment Proficiency
  • Calm and Professional Under Pressure
  • Call Documentation
Experience
Assistant Manager, 05/2020 - 03/2022
Motion Recruitment Conshohocken, PA,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Reviewed leases to guarantee proper level of service for tenants.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Handled responsibilities successfully upon manager's absence.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Drafted training materials and organized training sessions for all new employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Collected payments and provided accurate change.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
Customer Service / Cashier, 10/2019 - 02/2020
Total Wine El Paso, TX,
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed returned items in accordance with store policy.
Customer Service Representative, 06/2018 - 06/2019
Rich Products Corporation Chandler, AZ,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Offered information about pricing, payment and delivery options.
  • Handled in-store, web-based and telephone inquiries from residential and commercial customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
  • Helped customers choose between different flooring types such as tile, hardwood and laminate.
  • Checked in with customers to determine satisfaction and respond to questions.
  • Provided friendly and knowledgeable service to customers.
  • Kept showroom and sales floor clean and well-organized.
  • Coordinated materials for each job and for sales floor needs.
  • Ordered flooring supplies and tiling equipment according to project requirements.
Customer Service Representative, 12/2017 - 03/2018
Rich Products Corporation Moonachie, NJ,
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Housekeeper, 12/2016 - Jan2017
State Of Indiana Lizton, IN,
  • Cleaned hospital floors and surfaces using predefined cleaning methods and procedures
  • Mixed appropriate quantities of cleaning liquids and chemicals in accordance with state safety regulations
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted, mopped and swept patients rooms, nursing units, and administrative office
  • Invoice control of cleaning material and supplies.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Followed safety procedures when handling materials and discarding waste.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
Production Associate/Jewelry Associate, 12/2012 - 12/2015
Southeastrans Memphis, TN,
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Retrieved specific products from warehouse storage area according to customer order instructions in time to meet schedule.
  • Contributed to operational efficiency by maintaining cleanliness of conveyor and areas surrounding sorting line.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
  • Graded stones based on color, cut and clarity of each piece.
  • Estimated wholesale and retail values of gemstones, raw metals and completed jewelry pieces.
  • Cleaned, polished and rhodium plated different jewelry pieces to give high-quality finishes.
Au Pair/Nanny, 12/2008 - 12/2011
Picazo Family City, STATE,
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Observed children during snack time to prevent choking.
  • Organized activities to promote children's physical, emotional and social growth.
  • Regulated children's schedules to balance rest, learning and play.
  • Interacted positively with children to promote mental and emotional development.
Au Pair/Nanny, 12/2006 - 12/2007
Lewis Family City, STATE,
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained organized and clean children's areas.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Set up and hosted play dates with other children.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Met with parents to reflect on and plan for children's activities and development.
Inside Sales/Warehouse Administrative Assistant, 12/2001 - 12/2005
Butler Johnson Corp, Northern City, STATE,
  • Received and entered orders for all of Norcal distributors.
  • Reviewed all incoming/outgoing orders for accuracy and completion.
  • Printed orders; scheduled deliveries; and dispatched drivers to locations.
  • Communicated with drivers regarding ETA deliveries.
  • Leveraged computer system to input customer orders and pricing information.
  • Monitored or followed-up on shipment dates to facilitate timely delivery.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service Rep, 12/1998 - 12/2001
Fast Cash Inc City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Managed pre-qualifications for payroll advance loans.
  • Collections - outside collector for 22 locations in the Bay Area.
  • Represented company in Small Claims Court for wage garnishment & bankruptcy.
  • Prepared monthly report of aging, demand letters, credit adjustments.
  • Responsible for negotiating of settlements and credit card payments. Answered multi line phone, greeted customers and correlated office errands
Education and Training
GED: , Expected in 06/1998
-
Mount Pleasant High School - San Jose, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Mount Pleasant High School

Job Titles Held:

  • Assistant Manager
  • Customer Service / Cashier
  • Customer Service Representative
  • Customer Service Representative
  • Housekeeper
  • Production Associate/Jewelry Associate
  • Au Pair/Nanny
  • Au Pair/Nanny
  • Inside Sales/Warehouse Administrative Assistant
  • Customer Service Rep

Degrees

  • GED

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