After five years in the U.S. Army, I have developed a unique set of leadership and management skills that are critical to success in today's economy. These skills have led to my high level of skills in functional team building and leadership, crisis management, multi-cultural communications, change management, organization development and quality/performance improvement. Extensive knowledge and experience in the Guest service field. Dedicated and hardworking, with and unmatched drive to produce results. Strong communicator with ability to motivate diverse groups to work together. Strong team leader who establishes goals and motivates employees to achieve objectives. Proven history of self-motivation and eagerness to take on new responsibilities. Skills and Values : Exceptional listener and communicator who effectively conveys information verbally and in writing. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Proven relationship-builder with unsurpassed interpersonal skills. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Innovative problem-solver who can generate workable solutions and resolve complaints. Resourceful team player who excels at building trusting relationships with customers and colleagues.
Assistant manager12/2011 to 05/2014Yo-Le Frozen YogurtPalm Beach Gardens, FL
Interface directly with customers to provide assistance and resolve problems.
Supervise product inventory; verify quantity and quality of products received.
Perform daily safety and temperature audits adhering to standards set by the Board of Health.
Handle scheduling of employees and related personnel issues.
Managed front cashiers in areas of monies handling, voids, shift breaks and customer service.
Supervised all daily functions of store activity to ensure customer satisfaction.
Handled all aspects of inventory and performed daily bank runs.
Security Supervisor04/2007 to CurrentSeminole Casino Coconut CreekCoconut Creek, FL
Promotes and outgoing, friendly customer-oriented personality at all times.
Provide basic security coverage ensuring that adequate protections are provided for the safety and assets of patrons, employees, and the company.
Perform day-to-day shift.
Assigned investigations and report documentation.
Adheres to and ensures compliance with all Gaming Commission regulations, company or departmental policies and procedures.
Assist in the efficient and effective operation of the Security department.
Identify and control risks and threats to safety and assets of the company, its patrons and team members.
Conduct shift meetings.
Create shift schedule.
Security Officer03/2006 to 05/2007The Wackenhut Corporation-Broward General Hospit
Responsible to enforce policy Provide assistance and direction to personnel, visitors Respond to emergencies Provide protection to personnel, visitors and property 88M -Transport Operator - U.S.
Army Active Duty-Ft.Hood, TX , Kitzingen ,Germany, Tikrit , Iraq,.
01/2001 to 01/2006
02/2004 to 02/2005
Operate all wheel vehicles and equipment over varied terrain and roadways for support of Army or Joint-service operations.
Operate vehicle mounted, automated information, communication, and navigation systems.
Manage load, unload, and safety of personnel being transported.
Oversee and check proper loading and unloading of cargo on vehicles and trailers.
Secure cargo against inclement weather, pilferage, and damage.
Operate vehicle component material handling equipment (MHE), as required.
Employ both mounted and dismounted land navigation techniques.
06/1993 to 12/2000Loss Prevention - JCPenney Company, IncAventura, FL
Conduct surveillance to detect and apprehend shoplifters.
Monitor closed circuit television systems.
Enforce company standards as they relate to security and safety procedures.
Participate in the training of new hire associates in matters of loss prevention.
Conduct safety inspections and communicate hazards to keyholder on duty.
Conduct routine inspections of the facility to maintain physical security and protection of assets.
High School DiplomaMay 1993Miami Central Senior High SchoolMiami, FL
Associate of ScienceKeiser UniversityPort Saint Lucie, FL
Crime Scene Technology February 2nd,2014
Achievements: Army Good Conduct Medal National Defense Service Medal Global War on Terrorism Expeditionary Medal