Committed and motivated administrative professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Reports generation and analysis
Customer service and satisfaction
Seasoned in conflict resolution
Telephone inquiries specialist
Showbiz CinemasDecember 2017 to CurrentAssistant Manager Marble Falls, TexasCompiled weekly monetary reports and records for store managers. Guaranteed positive customer experiences and resolved all customer complaints. Processed merchandise returns and exchanges. Processed shipments and maintained organized stock shelves. Opened and closed the store, which included counting cash drawers and making bank deposits.
Silverleaf ResortsJuly 2008 to March 2016Call Center Representative Arlington, Texas
Executed outbound calls to existing customer base.
Informed customers about promotions in a friendly and engaging manner. Answered customers' questions and addressed complaints in person and via phone.
Employee of the Month
Confirmer of the Year
Education and Training
Burnet High School2006High School Diploma: Health OccupationsBurnet, TX, United States