Team oriented , minimum supervision, flexible, 13 yrs in customer accounting, 23 yrs in customer service.
Supervised FOH and BOH crew ( 35 - 50 people) made wkly work sch, ran daily P&L report, wkly inventory, open/close store, made bank deposits, made sure store was clean, food was proper temp and stored
Supervised floor, (35 people) responsible for opening /closing store making bank deposit, running daily labor reports, head of men department, making sure each department zoned at all times
Residential collections -worked with resident customers to resolve account issues and bring account current
Commercial collections- work with business customer to resolve payment issues, pricing, disputed deliveries etc,
CBA collection - worked with outside collection company to reconcile customer account to collect bad debt
Credit check reporting - pulled D&B, Experian and Trans Union credit report to approve or decline new accounts
Refund processor - processed and approved refunds of credits and overpayment due to customers
Cash applications - processed payments and properly applied to account ( credit card, ACH, check, ) through BOA, Mellon, US Bank process, research suspense account for payments reverse and reapply payments etc
Key collections - work Key, Special bill, and 3rd party billed account
work close with customer, biller, account manager. ROM,KCC,BAM,to resolve all account issues ( billing, delivery, misapplied payments, pricing, )
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