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assistant manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Results-focused supervisor offering 30 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Skills
  • Employee performance evaluations
  • Issue resolution
  • Recruiting and interviewing
  • Sales growth
  • Training
  • Staff supervision
  • Operations management
  • Business development
  • Retail store support
  • Money handling abilities
  • Stocking and replenishing
  • Complaint resolution
Work History
Assistant Manager, 03/1989 - 05/2007
Valvoline Instant Oil Change Elk River, MN,
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Followed through with client requests to resolve problems.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Shipping Receiver, 06/2005 - 09/2007
Marriott Vacations Worldwide Hilton Head Island, SC,
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Flooring Sales Specialist, 10/2007 - 07/2008
Us Lbm Holdings Louisville, KY,
  • Assisted customers with selecting appropriate floor types, including tile, linoleum and laminate.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Discussed pricing, additional charges and payment plans during sales process.
Deli Manager, Produce, Checker, Stocker., 11/2009 - 10/2018
Ralphs City, STATE,
  • Supported promotional plans by updating signage with price changes.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Performed inventory control, such as counting and stocking merchandise.
Education
GED: , Expected in 05/1989
-
Indio High School - Indio, CA
GPA:
Status -

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Resume Overview

School Attended

  • Indio High School

Job Titles Held:

  • Assistant Manager
  • Shipping Receiver
  • Flooring Sales Specialist
  • Deli Manager, Produce, Checker, Stocker.

Degrees

  • GED

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