Efficient Manager/Estimator who employs strong work ethic and is knowledgeable of the latest technology for every repair. Equipped with the top quality customer service skills and proper certifications necessary to provide excellent auto repair services.
Assistant Manager to owner of business.
Busy repair facility to 23 Insurance Companies.
Here I learned the basics to grow with the Industry. Worked on a variety of levels with the industry from meeting and greeting customers to payroll to Accounts receivable.
Manager of busy repair facility. Started with this business when it was only 9 months of age open. Built the repair facility up in business from zero Insurance company relationships to exceed 15 including being Tier 1 with Allstate as a Good Hands Repair Network facility and also proving to be the busiest State Farm shop in the county.
On average I managed 5-8 technicians with approximately 3 painters and a helper. Writing every estimate and supplement., handling of parts and returns as well as tracking pending credits and accounts receivable.
I established long lasting relationships with the Insurance Companies that this facility still has today.
Lead Estimator that included a work load of approximately $250,000 monthly total sales. Head CSR that included handling of all customer complaints or issues prior to the Body Shop Manager being needed. Head CSR obtained due to continuous highest CSR scores. Maintaining control of vehicles going throughout the facility by; writing the initial estimate., ordering of the parts, keeping customers notified through the management system, keeping track of vehicles assigned that are distributed through over 20 technicians 9 painters and teardown/reassemble team..
Quality control of vehicles prior to delivery to customer.,
Estimator of excelling collision center. (1 of 4 locations)
Due to my knowledge and relationships with the Insurance Companies. This facility has moved from approximately $50,000 to $60,000 total sales to exceed $150,000 for the past months and running.
Out of the two major DRP companies I have increased both companies from the bottom of the list (second to last on one list to number 6) and (12 on the list of a 75 mile radius to number one)
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