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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Professional Summary

Agile and adaptable team leader with stellar [Type] history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Accomplished Assistant Manager with [Number] years of experience

consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated Assistant Manager with experience managing [Number] employees. Leads by example, providing exceptional customer service. [Number] years growing sales and profit margin for [Type] organizations.

Skills
  • Employee performance evaluations
  • Staff management
  • Recruiting and interviewing
  • Issue resolution
  • Data collection and analysis
  • Training
  • Project management
  • Staff supervision
  • Financial management
  • Google Drive
  • Operations management
Work History
09/2018 to CurrentAssistant ManagerCOMFORT AND CARE TRANSPORTATION | Cincinnati, OH
  • Created and enforced detailed organization processes to increase quality service standards.
  • Coached team on effective DELIVERY PROCESSES AND SAFETY.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Trained team members in successful strategies to meet operational targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. (FOR FIRST CHOICE )
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed resource allocation and scheduling of all employees.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to DRIVER, assessing needs and maintaining current knowledge of ALL LOADING AND DELIVERY preferences.
  • Onboarded, trained and supervised [Number]-person warehouse staff with strong record of meeting schedule and performance goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Oversaw daily operations and shipping and handling processes.
  • Trained employees on equipment operation and safety protocols.
  • Supervised operations by managing 50+ employees during 12 hour shifts.
  • Promoted to Assistant Manager after only 3 months with company.
  • Acted as liaison between company departments and warehouse teams.
  • Attended WEEKLY meetings and reported pertinent information to employees.
  • Managed 50+ DELIVEY DRIVERs successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted DAILY staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Oversaw upkeep of equipment and physical condition of VANS, identifying and ordering needed repairs, renovations and replacements.
  • Monitored performance and safety practices of 50+ -person DELIVERY DRIVERS.
  • Communicated with managers of other departments to maintain transparency.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Provided current employees options for additional training opportunities.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Onboarded new employees, including training, mentoring and new hire documentation.
01/2017 to CurrentLead DispatcherFIRST CHOICE AUTO TRANSPORTER | CINCINNATI , OHIO
  • Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Responded to over [Number] daily caller requests with information about assistance and timeframes.
  • Directed all dispatching, routing and tracking of [Number] fleet vehicles.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs. (FOR EACHOTHER PART )
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care. (FOR EACH OTHER )
  • Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Used SUPER DISPATCH AND CENTRAL DISPATCH to schedule and manage appointments AND CREATE INVOICES.
06/2014 to CurrentCARE OPERATIONS MANAGER EACHOTHER HOME CARE | CINCINNATI , OHIO
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed team communications and information for [Type] meetings.
  • Conducted training and change management processes to improve operations.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Developed, updated and maintained database of existing and potential PATIENTS IN EXCEL.
  • Worked with DODD AND PARENTS to understand requirements and provide exceptional DIRECT CARE service.
  • Evaluated quality problems and performed ACTION PLANS to identify and resolve issues.
  • Determined and recommended methods to address improvement opportunities.
02/2009 to 07/2014Direct Care SupervisorSt Joseph Home Of Cincinnati | Cincinnati, OH
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
  • Evaluated quality problems and performed [Action] to identify and resolve issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Worked with peers, [Job title]s and [Job title]s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
  • OverseeTransportation of patients between rooms and appointments or testing locations.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Instituted [Task] to contribute to long-term plans for organization business processes.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
Education
05/2005High School DiplomaRobert A. Taft Information Technology High School, Cincinnati, OH
09/2006STNA CERTIFCATECincinnati State Technical And Community College, Cincinnati, OH
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Resume Overview

Companies Worked For:

  • COMFORT AND CARE TRANSPORTATION
  • FIRST CHOICE AUTO TRANSPORTER
  • EACHOTHER HOME CARE
  • St Joseph Home Of Cincinnati

School Attended

  • Robert A. Taft Information Technology High School
  • Cincinnati State Technical And Community College

Job Titles Held:

  • Assistant Manager
  • Lead Dispatcher
  • CARE OPERATIONS MANAGER
  • Direct Care Supervisor

Degrees

  • 05/2005 High School Diploma
    09/2006 STNA CERTIFCATE

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