Assistant Manager Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Professional Summary
Agile and adaptable team leader with stellar [Type] history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Accomplished Assistant Manager with [Number] years of experience
consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated Assistant Manager with experience managing [Number] employees. Leads by example, providing exceptional customer service. [Number] years growing sales and profit margin for [Type] organizations.
Skills
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Work History
Assistant Manager, 09/2018 to Current
Bed Bath & Beyond – Modesto, CA,
Bed Bath & Beyond – Modesto, CA,
- Created and enforced detailed organization processes to increase quality service standards.
- Coached team on effective DELIVERY PROCESSES AND SAFETY.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Trained team members in successful strategies to meet operational targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. (FOR FIRST CHOICE )
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Tracked production and quality control systems to proactively identify deficiencies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed resource allocation and scheduling of all employees.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to DRIVER, assessing needs and maintaining current knowledge of ALL LOADING AND DELIVERY preferences.
- Onboarded, trained and supervised [Number]-person warehouse staff with strong record of meeting schedule and performance goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Oversaw daily operations and shipping and handling processes.
- Trained employees on equipment operation and safety protocols.
- Supervised operations by managing 50+ employees during 12 hour shifts.
- Promoted to Assistant Manager after only 3 months with company.
- Acted as liaison between company departments and warehouse teams.
- Attended WEEKLY meetings and reported pertinent information to employees.
- Managed 50+ DELIVEY DRIVERs successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted DAILY staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Oversaw upkeep of equipment and physical condition of VANS, identifying and ordering needed repairs, renovations and replacements.
- Monitored performance and safety practices of 50+ -person DELIVERY DRIVERS.
- Communicated with managers of other departments to maintain transparency.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Provided current employees options for additional training opportunities.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Onboarded new employees, including training, mentoring and new hire documentation.
Lead Dispatcher, 01/2017 to Current
Firstgroup Plc – Jefferson City, MO,
Firstgroup Plc – Jefferson City, MO,
- Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Responded to over [Number] daily caller requests with information about assistance and timeframes.
- Directed all dispatching, routing and tracking of [Number] fleet vehicles.
- Continually maintained and improved company's reputation and positive image in markets served.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs. (FOR EACHOTHER PART )
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care. (FOR EACH OTHER )
- Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
- Used SUPER DISPATCH AND CENTRAL DISPATCH to schedule and manage appointments AND CREATE INVOICES.
CARE OPERATIONS MANAGER , 06/2014 to Current
Lifesteps, Inc. – Franklin, PA,
Lifesteps, Inc. – Franklin, PA,
- Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed team communications and information for [Type] meetings.
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Developed, updated and maintained database of existing and potential PATIENTS IN EXCEL.
- Worked with DODD AND PARENTS to understand requirements and provide exceptional DIRECT CARE service.
- Evaluated quality problems and performed ACTION PLANS to identify and resolve issues.
- Determined and recommended methods to address improvement opportunities.
Direct Care Supervisor, 02/2009 to 07/2014
St Joseph Home Of Cincinnati – City, STATE,
St Joseph Home Of Cincinnati – City, STATE,
- Worked with senior case managers to coordinate team development activities and trainings.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
- Evaluated quality problems and performed [Action] to identify and resolve issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Developed, updated and maintained database of existing and potential customers in [Software].
- Worked with peers, [Job title]s and [Job title]s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
- OverseeTransportation of patients between rooms and appointments or testing locations.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Instituted [Task] to contribute to long-term plans for organization business processes.
- Coordinated with [Type] team in developing project plans for prioritized initiatives.
Education
High School Diploma: , Expected in 05/2005
Robert A. Taft Information Technology High School - Cincinnati, OH
Robert A. Taft Information Technology High School - Cincinnati, OH
STNA CERTIFCATE: , Expected in 09/2006
Cincinnati State Technical And Community College - Cincinnati, OH
Cincinnati State Technical And Community College - Cincinnati, OH
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Resume Overview
School Attended
- Robert A. Taft Information Technology High School
- Cincinnati State Technical And Community College
Job Titles Held:
- Assistant Manager
- Lead Dispatcher
- CARE OPERATIONS MANAGER
- Direct Care Supervisor
Degrees
- High School Diploma
- STNA CERTIFCATE
