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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Professional Summary

Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Offering empathy, reliability and enthusiasm for satisfying customers.

Work History
Assistant Manager, 05/2019 to CurrentCompany Name - City, State
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed bookkeeping, prepared budgets and cost reports.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Customer Service Associate, 08/2014 to 06/2021Company Name - City, State
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Regularly exceeded daily sales and product add-on quotas.
Self Checkout Host, 01/2019 to 06/2020Company Name - City, State
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Engaged with customers in polite and professional manner, greeting and offering assistance upon entry into store.
  • Diagnosed issues with self-checkout machines and manually processed transactions as needed.
  • Assisted customers with self-checkout machine operations.
  • Backed up cashiers during busy periods and breaks.
  • Monitored incoming and outgoing guests for signs of suspicious behavior.
  • Greeted incoming customers and provided directions to different store locations.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
Customer Service Associate, 09/2016 to 04/2018Company Name - City, State
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Carried out day-day-day duties accurately and efficiently.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree, Bachelors Technology Information
University New Mexico - City
High School Diploma, 05/2014
Valencia High School - City, State
Skills
  • Financial Management

  • Employee scheduling

  • Complaint resolution

  • Customer service

  • Stock management

  • Money handling abilities

  • Strategic sales knowledge

  • Good listening skills

  • Creative problem solving

  • Order fulfillment

  • Good communication skills

  • Excellent written and oral communication

  • Technical Support

  • Medical terminology knowledge

  • Multi-line phone talent

  • Report preparation

  • Sales expertise

  • Key stakeholder relationship building

  • Verifying documentation

  • Patient-focused quality service

  • Invoicing familiarity

  • Professional telephone demeanor

  • Key holder experience

  • Time management

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University New Mexico
  • Valencia High School

Job Titles Held:

  • Assistant Manager
  • Customer Service Associate
  • Self Checkout Host

Degrees

  • No Degree , Bachelors Technology Information
    High School Diploma , 05/2014

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