Assistant Manager Resume Example
Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Offering empathy, reliability and enthusiasm for satisfying customers.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed bookkeeping, prepared budgets and cost reports.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Regularly exceeded daily sales and product add-on quotas.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Engaged with customers in polite and professional manner, greeting and offering assistance upon entry into store.
- Diagnosed issues with self-checkout machines and manually processed transactions as needed.
- Assisted customers with self-checkout machine operations.
- Backed up cashiers during busy periods and breaks.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Greeted incoming customers and provided directions to different store locations.
- Kept entryways clean, neat and free of hazards such as excess water.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Financial Management
Employee scheduling
Complaint resolution
Customer service
Stock management
Money handling abilities
Strategic sales knowledge
Good listening skills
Creative problem solving
Order fulfillment
Good communication skills
Excellent written and oral communication
Technical Support
Medical terminology knowledge
Multi-line phone talent
Report preparation
Sales expertise
Key stakeholder relationship building
Verifying documentation
Patient-focused quality service
Invoicing familiarity
Professional telephone demeanor
Key holder experience
Time management
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Resume Overview
School Attended
- University New Mexico
- Valencia High School
Job Titles Held:
- Assistant Manager
- Customer Service Associate
- Self Checkout Host
Degrees
- No Degree , Bachelors Technology Information
High School Diploma , 05/2014
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