Dedicated manager with more than 3 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers. Focused and calm in dire situations. Only wishing to succeed as a team. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Efficiently addressed customer issues to ensure quick and successful resolution.
Networked with customers and asked open-ended questions to determine what their immediate needs were.
Handled all employee scheduling so that the restaurant was properly staffed for every shift.
Recruited, interviewed and hired individuals who would bring passion and dedication to the company's available positions.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Processed shipments and maintained organized stock shelves.
Built and maintained effective relationships with peers and upper management.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Honor Roll 2016/2017
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