Assistant Manager Resume Example Family Dollar Stores Inc.

ASSISTANT MANAGER

Professional Summary

Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic Assistant with 3+ years of experience supervising staff in retail settings.

History of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Skills

Staff Supervision
Employee scheduling
Staff Management
Google Drive
Employee performance evaluations
Batch cooking
Salad bar
Standardized recipes
Ingredient preparation
Verbal and written communication
Problem-solving
Special requirements

Training
School lunch programs
Presentation skill
Money handling
Performance improvement
Ordering procedures
Beverage preparation
Timely food delivery
Food preparation and safety
Stocking and replenishing
Menu memorization
Food running

Work History

Assistant Manager, 07/2019 to Current
Family Dollar Stores Inc. – Summerville, SC

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Completed Timeframe inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored security and handled incidents calmly.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Operator, 01/2018 to 10/2019
Berkeley County School District – Goose Creek, SC

Supported management decision-making by compiling operational and production data into daily logs.
Completed work according to schedule and helped struggling team members.
Received and processed both written and verbal instructions, prints and work orders.
Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Provided exemplary service to students, staff, and visitors.
Tracked meal purchases and accepted payments at cash register.
Restocked condiments, beverages, and utensils per expected use levels.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Cleaned and sanitized surfaces, tools, and equipment.
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Prepared ingredients and recipe components ahead of time.
Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at busy cafeteria.
Operated equipment such as Type and Type with care and attention to safety protocols.
Received and stored incoming supplies according to procedures.
Served food according to temperature, safety, and presentation guidelines.
Assisted cashiers with processing customer payments and documenting orders.
Assisted wait staff with timely food delivery and guest requests.
Monitored dining room inventory and replenished as necessary.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.

Assistant Manager, 04/2015 to 03/2017
Dollar General – Summerville, SC

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Reduced financial discrepancies Number% by monitoring monetary transactions, including credit card sales and deposits.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
Monitored security and handled incidents calmly.
Planned team-building exercises to increase employee performance and job satisfaction.

Education

GED: Basic, 04/2004
Adult Education Summerville SC - Summerville, SC

Diploma: Medical Office Administration, 12/2016
Bryant And Stratton College - Newport News - Newport News, VA

Resume Overview

Companies Worked For:

Family Dollar Stores Inc.
Berkeley County School District
Dollar General

School Attended

Adult Education Summerville SC
Bryant And Stratton College - Newport News

Job Titles Held:

Assistant Manager
Operator

Degrees

GED : Basic , 04/2004
Diploma : Medical Office Administration , 12/2016

Assistant Manager Resume Example

Resume Score: 80%

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