Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Skills
Excellent customer service skills
Excellent Leadership Skills
Store Operations
Opening and closing procedures
Inventory Management
POS systems
Weekly Schedules
Accurate Cash Handling
Merchandizing
Staff training and development
Work History
Assistant Manager, 09/2006 to Current Carvel Ice Cream Shop – Brewster, NY
Assist with daily store operations including but not limited to open/close, product inventory, sales, and customer service.
Manufacture all products and decorate cakes.
Examined merchandise to verify that it was correctly priced and displayed.
Generated repeat business through exceptional customer service.
Assigned employees to specific duties to best meet the needs of the store.
Maintained overall appearance of the store front and store through cleaning, signs and displays.
Accurate cash handling with sales and drawer counts
Training new employees with all job functions
Label and organize all product in storage rooms
Handle deliveries, customer orders and complaints
Store Manager, 08/2016 to 11/2016 Spirit Halloween – Mahopac, NY
Managed staff of 15 sales associates and 2 assistant managers.
Hired, trained and evaluated personnel in sales and job performance.
Assigned employees to specific duties to best meet the needs of the store.
Trained and developed all associates on POS system and key sales tactics.
Created weekly schedules with budgeted payroll hours, approved payroll.
Reported to the district manager regarding all store and staff issues.
Utilized computer skills with various programs including POS, Store Portal, Email, Schedule Writer, Hiring Management Service,and to navigate all reports.
Bank deposits daily
Accurate cash handling, correct drawer counts daily.
Supervised shift changes of cashiers, returns and exchanges.
Examined merchandise to verify that it was correctly priced and displayed.
Provided excellent customer service on sales floor
Attention to and observation of customers and employees led to highest rank in the zone for loss prevention.
Organized complete tear down and inventory at the end of the season.
Education
GED: 2006 Northern Westchester Boces - Yorktown, NY
