assistant manager resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Fast learner also someone who never gives up no matter what I'm also knowledgeable and dedicated customer service professional with extensive experience in retail, customer service, title loan, loan and payday loan processing industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Skills
Collections processing
Customer service
Time management
Strong communication skills
Powerful negotiator
Extremely organized
Service standard compliance
Retail materials management
Receiving support
Credit card processing
Money handling abilities
Key holder experience
Vendor invoice processing
Closing processes
Checking time cards
Recording data
Investigating discrepancies
Expense reimbursements
Basic functions in Excel
Computer skills
Appointment Scheduling
Routing orders
Prioritizing calls
Oral and writing communication
Inquiry response
Credit and collections
Payroll and budgeting
Training and Development
Team Leadership
Office administration
Pricing and Markdowns
Work History
03/2022 to CurrentAssistant ManagerCiti Trends, Inc. | Tyler, TX,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Completed store opening and closing procedures by counting drawers and managing security.
Assisted sales team with completing customer transactions and managing issues.
Demonstrated exemplary customer service by engaging clients on sales floor.
Conducted weekly sales meetings to discuss business opportunities and strategies
Coordinated office operations and kept store in compliance with company standards.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
01/2020 to CurrentOffice ManagerCity Of Greeley | Bellvue, CO,
Completed bi-weekly payroll for 6 employees.
Improved office operations by automating client correspondence, record tracking and data communications.
Compared vendor prices and negotiated for optimal savings.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Handled all incoming business and client requests for information.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw office inventory activities, including ordering and, stocking and shipment receiving.
Updated employee files with new details such as changes in address or salary levels.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment
Processed payrolls
Interacted with new vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
07/2016 to 07/2019Customer Service RepresentativeNational Veterinary Associates | Oakhurst, NJ,
Analyzed departmental documents for appropriate distribution and filing
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Alerted customers to upcoming sales events and promotions
Welcomed customers into the store
Obtained documents, clearances, certificates and approvals from local, state and federal agencies
Verified that all customers received receipts for their payments
Processed cash and credit payments rapidly and accurately
Entered data promptly and efficiently with a 100% accuracy rate
Learned, referenced and applied product knowledge information
Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Set up and explained new contracts
Reached out to approximately 70 account holders daily
Used skip tracing and other techniques to locate debtors
Managed the discharge and sale of default property
Contacted customers to discuss payment schedules and set up or immediately process payments
Set up drafts and processed immediate payments
Maintained a high volume of calls to meet demands of busy group
Collected on past due accounts with average 0-6 months delinquency
Achieved performance goals on a consistent basis
Monitored accounts for compliance with established payment plans
Utilized scripted conversation prompts to convey current account information and obtain payments
Documented changes in accounts and on credit reports
Negotiated with account holders to devise repayment plans and minimize collections receivables
Persistently reached out to customers with extremely past due accounts to recover lost revenue
Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities
Worked in call center environment handling manual and automatically dialed outbound calls
03/2007 to 12/2017Department ManagerRural King | Tiffin, OH,
Established performance goals for employees and provided feedback on methods for reaching those milestones
Implemented process improvement initiatives within the department
Ensured that all employees within the department presented a positive, exemplary image to customers
Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Strategically scheduled team members to maintain optimal staffing levels at all times
Trained 6 new sales associates each quarter
Completed all cleaning, stocking and organizing tasks in assigned sales area
Communicated clear expectations and goals to each team member
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Recommended merchandise to customers based on their needs and preferences
Responded to customer questions and requests in a prompt and efficient manner
Followed up with 100% of customers each week to verify that they were satisfied with purchases
Completed all daily tasks and special assignments with an efficient and quality-driven approach
Alerted customers to upcoming sales events and promotions
Handled all customer relations issues in a gracious manner and in accordance with company policies
Mentored new sales associates to contribute to the store's positive culture
Built relationships with customers to increase likelihood of repeat business
Operated a cash register for cash, check and credit card transactions with 100% accuracy
Stocked and replenished merchandise according to store merchandising layouts
Supervised and directed all merchandise and shipment processing
Responded to customer concerns with friendly and knowledgeable service
Maintained established merchandising standards, including window, sales floor and promotional displays
Educated customers about the brand to incite excitement about the company's mission and values
Worked with the management team to implement the proper division of responsibilities
Education
Expected in to to GED | Ventura High School, Ventura, CAGPA:
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