Customer Service(4 years) Microsoft Office(4 years)
Cash Handling(4 years)
Certified Makeup Application( 4 years)
Bilingual in Sign Language
Opening and closing procedures
Staff training and development
Responsible for leading and inspiring a team of 15+ product consultants to achieve maximum results in a 3+ million dollar store. Lead all educational trainings and touchbases with Sephora team to capitalize on employee knowledge to better serve the clients. Own and lead all in store events in partnership with store manager. consistinally coach and develop product consultants and operations managers on all KPI and key metrics. Walk weekly merchandise updates with operations managers to ensure store environment adheres to Sephora standards at all times. In absence of store manager lead CEL program in store to ensure clients receives an experience beyond their expectations. Drove UPT to 2.15 and number one in district in just two months of employment at Sephora.
As a Key Holder, I was in charge of opening and closing procedures and duties, as well as making sure store met daily, weekly, and monthly sales plans. Responsible for maintaining adequate inventory management, and checking in and receving shipment weekly. In collaboration with Store Manager, assisted in all store ad sets, markdowns, and signage updates. Led by example and assisted with all clients questions, concerns, and feedback to maintain and grow business. Partnered with leadership team to find innovative ways to drives sales and results within store team and also individual goals.
As a prestige beauty advisor I was responsible for helping all guests with any questions or concerns, booking appointments for events and achieving store sales goals. Was present for all Ulta Cluster and PCE trainings, to better educate employees on product knowledge and new prestige brands. Assisting brand partners with achieving individual sales goals as well as boutiques. In partnership with prestige manger, grew prestige penetration, UPT, average ticket and overall sales volume for prestige department.
Companies Worked For:
Job Titles Held:
© 2019, Bold Limited. All rights reserved.