I am an Enthusiastic, outgoing and fashion-savvy Assistant Manager who is excellent at building positive relationships with new and existing customers by offering superior customer service.
Friendly and enthusiastic in my approach, treat my colleagues and customers in a respectful manner. Quick learner and highly successful at upselling and promoting new products.
Daily operational tasks ranging across registration of client deposits, reviewing property viewing schedules by ensuring staff are allocated to meet customer needs, resolving any issues with tenants. Focused on customer satisfaction. Responsible for arranging daily team meeting to ensure that there are no outstanding issues. Mentoring new staff and promoting the company culture.
Created a positive work environment by consistently treating all employees and customers with respect and consideration. Ensured customer satisfaction is a priority. Greeted customers in a timely fashion while quickly determining their needs. Handled customer incidents in a calm and professional manner. Tailored products to meet customer needs. Built relationships with customers to increase likelihood of repeat business.
Managed a team of 4 hair stylists to professional colour / cut and also leased a room to a beauty therapist. Also had a partnership with Bristol City College to use the saloon facility to facilitate apprenticeship training. Greeted all guests in a warm and friendly manner to create a positive first impression. Trained staff to deliver quality cut and prepare highlighting foils. Called clients to confirm upcoming appointments. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Carefully maintained financial filing system. Handled client complaints calmly and professionally. Remained polite when speaking with difficult guests on the phone.
Responsible for hiring a team of 3 hairstylist to perform daily tasks. Performed inventory and restocking assignments as necessary. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Greeted all guests in a warm and friendly manner to create a positive first impression. Created oppurtunities for creating additional profits by creating a partnership with Bristol City College to use the premises for students to train and gain professional experience. Carefully maintained financial filing system. Remained polite when speaking with difficult customers. Managed salon autonomously, staff salaries and hiring new staff. Actively ensuring the profits are generated by continuos sales; promoting services and offering promotions for new and existing clients.
Highly motivated - started employment as a trainee and gradually promoted to Senior Hairstylist over a brief period. Communicated effectively with management concerning important customer issues. Promoted salon-exclusive products to increase retail sales.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Responded to customer concerns with friendly and knowledgeable service. Maintained established merchandising standards, including window, sales floor and promotional displays. Educated customers about the brand. Handled all customer relations issues in a gracious manner and in accordance with company policies. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Self driven by using time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
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