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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Core Qualifications
  • Operations management
  • ​Community Outreach
  • Staff development
  • Inventory control
  • Change management
  • Compensation/benefits administration
  • Policy/program development
  • Cross-functional team management
  • Salary structure/compensation analysis
  • Staff training
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Hard Worker
  • Profit and Loss
Experience
Company NameCity, StateAssistant Manager05/2014 to 02/2015
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Managed accounts payable, accounts receivable and payroll.
  • Counseled and disciplined staff when necessary.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
  • Served as mentor to junior team members.
  • Managed team of 62 employees.
  • Provide exceptional service to customers in a friendly and courteous manner.
  • Ensure the bakery/café adheres to P.E.G.S.
  • People Environment Great Service) standards.
  • Delegate assignments to associates to meet customer needs and exceed expectations.
  • Provide accurate and detailed financial records to include cash management, food cost, scheduling/labor tracking and all internal controls for store measurements.
  • Be a team player with fellow managers and associates while helping the store and Original Bread to meet goals.
Company NameCity, StateAssistant Manager06/2011 to 05/2014
  • Responsibilities Manages, trains, monitors and coaches crew members, carhops and skating carhops.
  • Directs and assigns drive-in employees to perform all duties in the Basic Stations Responsibilities-Manages, trains, monitors and coaches crew members, carhops and skating carhops.
  • Directs and assigns drive-in employees to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices.
  • Performs opening and/or closing duties in compliance with Sonic Drive-In policies and procedures.
  • Monitors and makes appropriate adjustments to staffing levels during assigned shift.
  • Monitors and maintains inventory levels and food cost control during assigned shift and completes weekly inventory as needed.
  • Completes assigned administrative duties timely and accurately.
  • Assists in maintaining files, records and all required Immediately responds to guest requests in a respectful manner.
Company NameCity, StateManager12/2008 to 03/2011
  • Employ an efficient, high-energy and professional approach to store operations management in order to: Balance service with cost to ensure profitability Promote guest satisfaction for steady repeat business Coach/ schedule servers to maximum levels of performance Monitor BOH for consistent sanitation, food quality and presentation Purchase/ control inventory with attention to budget guidelines Contributed to store's recognition as most healthy family dinning Instated three-month in-house customer service contest for servers, hosts, cooks, dishwasher to effect continuous improvements in service scores.
  • Introduced Catering to the company.
  • Produced catering menu's and brought in a 22% sales increase in 5 months.
Education
High School DiplomaCity, State, US

General Studies

Professional Affiliations
Leadership Development Program
Skills

Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, , Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll

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Resume Overview

Job Titles Held:

  • Assistant Manager
  • Manager

Degrees

  • High School Diploma

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