Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Core Qualifications
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Experience
Infosys LtdCharlotte , NCAssistant Manager05/2014 to 02/2015
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff when necessary.
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
- Served as mentor to junior team members.
- Managed team of 62 employees.
- Provide exceptional service to customers in a friendly and courteous manner.
- Ensure the bakery/café adheres to P.E.G.S.
- People Environment Great Service) standards.
- Delegate assignments to associates to meet customer needs and exceed expectations.
- Provide accurate and detailed financial records to include cash management, food cost, scheduling/labor tracking and all internal controls for store measurements.
- Be a team player with fellow managers and associates while helping the store and Original Bread to meet goals.
Infosys LtdAustin , TXAssistant Manager06/2011 to 05/2014
- Responsibilities Manages, trains, monitors and coaches crew members, carhops and skating carhops.
- Directs and assigns drive-in employees to perform all duties in the Basic Stations Responsibilities-Manages, trains, monitors and coaches crew members, carhops and skating carhops.
- Directs and assigns drive-in employees to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
- Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices.
- Performs opening and/or closing duties in compliance with Sonic Drive-In policies and procedures.
- Monitors and makes appropriate adjustments to staffing levels during assigned shift.
- Monitors and maintains inventory levels and food cost control during assigned shift and completes weekly inventory as needed.
- Completes assigned administrative duties timely and accurately.
- Assists in maintaining files, records and all required Immediately responds to guest requests in a respectful manner.
Urban Air Adventure ParkPort Saint Lucie , FLManager12/2008 to 03/2011
- Employ an efficient, high-energy and professional approach to store operations management in order to: Balance service with cost to ensure profitability Promote guest satisfaction for steady repeat business Coach/ schedule servers to maximum levels of performance Monitor BOH for consistent sanitation, food quality and presentation Purchase/ control inventory with attention to budget guidelines Contributed to store's recognition as most healthy family dinning Instated three-month in-house customer service contest for servers, hosts, cooks, dishwasher to effect continuous improvements in service scores.
- Introduced Catering to the company.
- Produced catering menu's and brought in a 22% sales increase in 5 months.
Education
High School DiplomaCity, State, US
General Studies
Professional Affiliations
Leadership Development Program
Skills
Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, , Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll
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Resume Overview
Job Titles Held:
- Assistant Manager
- Manager
Degrees
- High School Diploma
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