I am currently enrolled in the Caifornia State University of San Marcos and am studying biotechnology in order to get a bachelor degree and hopefully pursue a career in the blood analyst field . Growing up I have had many different careers, in several industries. This has allowed me to become very flexible and comfortable in new environments. My ability to adapt to fast paced environment is one of my strong suits. Once I am told that I have done something wrong, I take all measurable steps to ensure that I fix the problem and learn from it. I am somebody who thrives on interpersonal connection, and that's why I believe I am best suited for the service industry. When people come in, its not so simple to just get them what they came there for and send them on their way. For me I like to build a relationship between customers and myself because it personally makes my job more fun, and also improves their experience as well. I am somebody who is always looking for upper movement in an industry and willing to learn new things to improve myself.
Before I was a manager I actually started out as a sales associate, then I was promoted to lead of sales after being top productivity over the course of several months, then only a few months after that I was promoted to assistant manager. Although, as an assistant manager I had many job responsibilities outside of simply managing employees. I also was in charge of giving daily payroll re-caps to our district manager in which I would let her know how we were doing with sales on the week, what we were doing to improve them, and how we were utilizing the hours we were allotted for the week in order to ensure maximum profitability. I personally was also entrusted with the responsibility of finding new sales associates to add to the team and my title is the manager of training and development. I have conducted interviews, brought new associates through the hiring process, trained said associates on the sales floor, coached struggling team members when their sales numbers were down, and made sure to facilitate healthy relationships between associates to prevent friction on the sales floor and ensure a well-running team.
As a server your main responsibility is to make sure all customers are happy, satisfied with their food, and willing to come back. At outback I was in charge of making sure that all guests who were seated in my section were attended to. I was entrusted with the responsibility of knowing our menu, so that I could best cater to all of our guests and also be able to upsell and suggest new items. I would also take their orders and serve them both their food and their drinks. I would have to make sure that I maintained a sense of how long all guests had been waiting for their food, as to keep moral high and to also ensure that we gave all of our guests the best experience when dining with us. As a server you also deal with unhappy customers who have either waited to long, disappointed with their food, or sometimes even the service. The key is to remember that there is always something you can do. When dealing with dissatisfied customers I would always partner with a manager in order to ensure that those customers would want to give us another chance and dine with us again. I would also in my down time prepare settings for other tables, roll silverware, and sometimes help out another section and bus a few tables.
Serving at O's was a well rounding experience because since there were no true job titles, every night you got to see a different part of the business. One night I would be in charge of ringing up guests, making sure that they order the correct menu item based on their wants, allergies, or other factors. Knowing the Menu was extremely important so that I could suggest, upsell, and cater to all guests. Other nights I would be a food runner in which I would be in charge of getting all guests their meals in order of appetizer, to entre, to desert. This also involved checking up on all customers to make sure their needs were met. As time went on I also became in charge of catering. I would process all orders, make sure all food items were ready on time, load up the company van, and research how long it would take me to get to the business in order to make sure I was there on time if not early. Once arriving at said events or businesses I would set up for the customers and present the food in a professional manner.
Manager at Outback Steakhouse
Manager at Tillys
Store Manager at Tillys
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