Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Communications college graduate from the University of Wisconsin Stevens Point. Recently completed coursework, and has desire for a career in Public Relations.
Motivated sales professional with 5+ years sales representative experience both in retail and in the food
industry. I have been in sales the past 5 years just recently being promoted to Assistant Manager at an upscale retail apparel, shoe and jewelry
store. I Enjoy helping customers find products to meet their needs, while making their visit enjoyable and rememberable.
Highlights
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Accomplishments
- Named "Employee of the Season" in Fall of 2015, "Back to School Season"
- Was awarded Top Sales in our District multiple times this year.
- Promoted to Assistant Manager right after becoming Full Time.
- Improved my department "Guest Connect/Guest Loyalty" Drastically after I have taken it over.
Experience
Assistant Manager Aug 2011 to Current
Pets At Home Group － Worcester , MA
Pets At Home Group － Worcester , MA
- Experience Presenting demonstrated strong communication skills through presentations at work.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Received and processed cash and credit payments for in-store purchases.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Earned highest marks for customer satisfaction.
- Successfully built relationships with guests, and other professionals in the community and use them for invitation business.
- Work with social media to showcase our latest arrivals, new trends, promotions, and events.
- Owned a department and watched it successfully grow within the past year through invitation business.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Have been awarded top sales in our company numerous times.
- Successfully completed the Buckle's Internship program.
Bartender Manager/BartenderMay 2009 to Sep 2014
Hilton Worldwide － East Hartford , CT
Hilton Worldwide － East Hartford , CT
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Broke down bar after events and returned leftover liquor, glassware and banquet carts.
- Processed cash, credit card and voucher payments.
- Maintained bar stocks, replenishing daily as necessary.
- Stocked beer and wine coolers.
- Performed closing duties including cleaning, sanitizing and replenishing.
- Was responsible for all the inventory, Calling all of the liquor/beer/soda distributors and making sure inventory was stocked.
- Oversaw all of the bars at SPS, as well as all of the bartenders.
Host/Host-Trainer/Server/BartenderJun 2008 to Jul 2014
Texas Roadhouse － City , STATE
Texas Roadhouse － City , STATE
- Trained staff of various employees for correct facility procedures, safety codes, proper recipes and plating techniques.
- Greeted guests and sat them at tables or in waiting areas
- Informed patrons of establishment specialties and features
- Performed serving, cleaning, and stocking duties in establishments
- Stocked cabinets and serving areas with condiments, and refilled condiment container
- Assisted guests with placing orders in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests' satisfaction.
- Completed closing duties, including restocking items and closing out the cash drawer. Completed closing duties, including restocking items and closing out the cash drawer.
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
- Stopped service to any adult furnishing alcoholic beverages to a minor.
CashierOct 2007 to Sep 2009
Rocky Rocco's Pizza － City , STATE
Rocky Rocco's Pizza － City , STATE
- Accepted payment from customers and made change as necessary.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
- Portioned and wrapped food
Education
Bachelor of Science, Communications2015University of Stevens Point Stevens Point － State, USA
- Emphasis in Public Relations
- Marketing, Public Relations and Journalism coursework
- Building a campaign, for Capstone Course.
Coursework in Communications, Public Relations, and Journalism.
Associate of Science, Communication2013University of Marathon County Wausau － State, USACommunication
Coursework in general courses.
High School Diploma2010Wausau West High School － City, State, USA
Personal Interests
- Reading
- Fashion
- Working Out
- Traveling
Skills
Attention to detail, strong communication skills, interpersonal skills, draw, credit, customer satisfaction, inventory, Journalism, Excel, policies, Presenting, presentations, pricing, Public Relations, public speaker, Quick learner, selling, sales, team player, phone, verbal communication
Additional Information
- Extra-Curricular Activities Volunteer at the Marathon County Animal Shelter
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Resume Overview
School Attended
- University of Stevens Point Stevens Point
- University of Marathon County Wausau
- Wausau West High School
Job Titles Held:
- Assistant Manager
- Bartender Manager/Bartender
- Host/Host-Trainer/Server/Bartender
- Cashier
Degrees
- Bachelor of Science , Communications 2015
Coursework in Communications, Public Relations, and Journalism.
Associate of Science , Communication 2013
Coursework in general courses.
High School Diploma 2010
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