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Assistant Manager Resume Example

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ASSISTANT MANAGER
Executive Summary
Seeking a Sales Manager position with an organization where I will be able to utilize my ability to stimulate and motivate a productive sales, force to maximize the company's sales objectives
Core Qualifications
Professional Experience
Current
Assistant ManagerDunkin Donuts － Smyrna, DE
  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.
  • Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.
  • Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.
03/2010
Shift LeaderDover Downs － Dover, DE
  • Dover DE, 02/10 - 1/15/11
  • Responsible for maintaining adequate levels of coin/currency in the Cashiers' Cage (Vault, Main Bank and Marker Bank) at all times.
  • Provides exceptional customer-service. Works safely, following all established safety rules and regulations, Communicates effectively with co-workers, supervisors and guests Follows all relevant policies and procedures Assures that floor locations are adequately impressed (automated Currency Transaction Kiosks and automated Jackpot machines).
  • Verifies that coin shipments and currency bank deposits are prepared accurately and timely. Ensures that contents of the vault are organized so they can be readily counted at shift change. Prepares and completes all job related paperwork which includes, but not limited to, cash count sheets, coin transfers, bank summary sheets, check disbursements for jackpot payout and other value items.
  • Completes currency transaction reports as/if required by law. Reconciles inventories at end of assigned shift, including but not limited to F&B cashier, coin cashier, slot attendant and others. Responds promptly to all telephone inquiries, Forwards to accounting all end of shift and end of day paperwork for review and retention, and responds promptly and accurately to all inquires from accounting. Reconciles automated jackpot machines, as required. Reconciles CTKs as required, Safeguards assigned cash drawer and Casino assets, Counts and verifies all transactions in Cage at beginning and end of shift.
  • Makes change and exchanges tickets/change for cash. Maintains jet sort equipment by clearing coin jams and changing coin bags. Maintains accurate cage cash transmittal forms and other paper work. Maintains confidentiality of Casino Operations data.Prepares and completes all job-related paperwork which includes, but not limited to, cash count sheets, coin transfers, bank summary sheets, over/short vouchers and other value items. Maintains the integrity of Delaware Gaming equipment and secure all company assets and property at all times. WaWa 2800 N Dupont Hwy, Dover, DE 19901 Shift Leader
  • Heed to all the company's safety and health policies, Respond to customer complaints.
  • Provide training like associate training and product handling, Participate in training programs that teach the individual to perform required duties.
  • Makes sure that the hotel staff work according to the standards of performancePlan work schedules and daily assignments for the associates CVS
11/1996 to 11/2008
Assistant Manager1 Berry Dr － Lumberton, NJ
  • Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.Promotes sales by demonstrating merchandise and products to customers.
  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.
Education
1991
High School Diploma: BusinessR.V.R.H.S － Mt. Holly, NJ, Burlington
Skills

Training, Sales, And Sales, Answering, Buyer, Buying/procurement, Customer Relations, Documenting, Inventory, On Sales, Publishing, Retail, Retail Marketing, Sales And, Sales By, Sales Floor, Sales Training, Cash, Accountable For, And Marketing, Coaching, Deployment, Maintenance, Marketing, Recruitment, Restaurant Manager, Sales Through, Security, Accounting, Associate, Cashier, Cvs, Operations, Telephone, Training Programs, Vouchers

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Resume Overview

Companies Worked For:

  • Dunkin Donuts
  • Dover Downs
  • 1 Berry Dr

School Attended

  • R.V.R.H.S

Job Titles Held:

  • Assistant Manager
  • Shift Leader

Degrees

  • High School Diploma : Business

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