LiveCareer-Resume

assistant manager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Product and Service Knowledge
  • Sales Monitoring
  • Hiring and Training
  • Cost Control
  • Staff Training
  • Customer Relations
  • Staff Training and Development
  • Training and Development
  • Team Leadership
  • Teamwork and Collaboration
Experience
Assistant Manager, 01/2023 to 05/2023
Veterans Canteen ServiceHines, IL,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative, 09/2021 to 12/2022
ProampacRocky Mount, VA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Cashier, 12/2019 to 05/2021
Ollie's Bargain OutletSaint Clairsville, OH,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Carhop Server, 06/2019 to 09/2019
SonicCity, STATE,
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed orders by making specialty shakes and ice cream desserts.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Answered product and order questions accurately and professionally.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
High School Diploma: , Expected in 05/2021 to Odessa Senior High School - Odessa ,
GPA:

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Resume Overview

School Attended

  • Odessa Senior High School

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • Cashier
  • Carhop Server

Degrees

  • High School Diploma

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