Conscientious Assistant Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as associate and customer satisfaction. Believes exceptional customer service is essential to success.
Exemplary customer service
Associate training and development
Hourly shift management
Opening and closing operations
Bank deposit procedures
Forecast/Reconcile sales revenue to payroll costs
10/2012 to Current
Assistant ManagerWilliams-Sonoma, Inc. – Grand Rapids, Michigan
Awarded 2013 President's Club Membership; sold $206K working three-quarter time.
Achieved 2013 top managerial SPH of $144.
Earned top personal secret shop score average of 96% by providing exemplary store brand shopping experience for each guest.
Collaboratively coached associates based on our 5 point GUEST selling model which resulted in increasing our 2013 store shop score from 68% to 92%.
Coach 14 sales associates on product knowledge, sales generation, clientele building, and World Class Service to meet our target sales goals.
Strongly value colleagues and treat each individual with respect, integrity, and fairness.
Earned Catch the Spirit Award in September 2013 for overall outstanding performance.