Conscientious Assistant Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as associate and customer satisfaction. Believes exceptional customer service is essential to success.
Skills
Exemplary customer service
Professional sales
Goal-oriented
Associate training and development
Team building
Visual merchandising
Conflict resolution
POS systems
Hourly shift management
Opening and closing operations
Bank deposit procedures
Forecast/Reconcile sales revenue to payroll costs
Inventory management
www.linkedin.com/pub/laurie-tacchella/59/766/2733
Work History
10/2012 to Current
Assistant ManagerWilliams-Sonoma, Inc. – Grand Rapids, Michigan
Awarded 2013 President's Club Membership; sold $206K working three-quarter time.
Achieved 2013 top managerial SPH of $144.
Earned top personal secret shop score average of 96% by providing exemplary store brand shopping experience for each guest.
Collaboratively coached associates based on our 5 point GUEST selling model which resulted in increasing our 2013 store shop score from 68% to 92%.
Coach 14 sales associates on product knowledge, sales generation, clientele building, and World Class Service to meet our target sales goals.
Strongly value colleagues and treat each individual with respect, integrity, and fairness.
Earned Catch the Spirit Award in September 2013 for overall outstanding performance.
Perform operations functions: open and close store; balance 4 registers; prepare bank deposit; record sales, payroll, Williams Sonoma Visa Card applications, and email capture metrics
Forcast and reconcile sales revenue to payroll costs to meet daily/weekly monthly goal ratios
Record inventory adjustments weekly; assit in directing and reconciling discrepancies for annual store inventory
Collaboratively implement and maintain weekly merchandise displays using corporate visual plans within strict deadlines.
Manage triweekly culinary program: determine class curriculum, schedule instructors, support instructors to achieve optimal culinary experience and revenue goals, and instruct classes
07/2012 to Current
Kitchen Assistant (on call)Christine Ferris Catering – Holland, MI
Assist in offsite kitchen set up organization, cooking onsite, and creative plating presentation for 75-250 guests.
Perform well with team under pressure and quickly acclimate to changing demands.
Provide outstanding guest relations
Offered lead role in kitchen for 2013; however, I had just accepted management position with Williams-Sonoma, Inc.
06/2010 to 10/2012
Sales AssociateFustini's Oils and Vinegars – Holland, MI
Education
Bachelor of Arts: CommunicationHope College - Holland, MI
Accomplishments
Awarded 2013 President's Club Membership
Collaboratively increased 2013 secret shop score by 24%
Earned top personal secret shop score average of 96%
Achieved 2013 top managerial SPH of $144 (sales per hour)
