Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Conscientious Assistant Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as associate and customer satisfaction. Believes exceptional customer service is essential to success.
Skills
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- www.linkedin.com/pub/laurie-tacchella/59/766/2733
Work History
10/2012 to Current
Assistant ManagerAscena Retail Group – Estero , FL
- Awarded 2013 President's Club Membership; sold $206K working three-quarter time.
- Achieved 2013 top managerial SPH of $144.
- Earned top personal secret shop score average of 96% by providing exemplary store brand shopping experience for each guest.
- Collaboratively coached associates based on our 5 point GUEST selling model which resulted in increasing our 2013 store shop score from 68% to 92%.
- Coach 14 sales associates on product knowledge, sales generation, clientele building, and World Class Service to meet our target sales goals.
- Strongly value colleagues and treat each individual with respect, integrity, and fairness.
- Earned Catch the Spirit Award in September 2013 for overall outstanding performance.
- Demonstrate adept customer conflict resolution skills resulting in loyal lifetime customers.
- Perform operations functions: open and close store; balance 4 registers; prepare bank deposit; record sales, payroll, Williams Sonoma Visa Card applications, and email capture metrics
- Forcast and reconcile sales revenue to payroll costs to meet daily/weekly monthly goal ratios
- Record inventory adjustments weekly; assit in directing and reconciling discrepancies for annual store inventory
- Collaboratively implement and maintain weekly merchandise displays using corporate visual plans within strict deadlines.
- Manage triweekly culinary program: determine class curriculum, schedule instructors, support instructors to achieve optimal culinary experience and revenue goals, and instruct classes
07/2012 to Current
Kitchen Assistant (on call)Doordash – Huntington , NY
- Assist in offsite kitchen set up organization, cooking onsite, and creative plating presentation for 75-250 guests.
- Perform well with team under pressure and quickly acclimate to changing demands.
- Provide outstanding guest relations
- Offered lead role in kitchen for 2013; however, I had just accepted management position with Williams-Sonoma, Inc.
06/2010 to 10/2012
Sales AssociateFustini's Oils And Vinegars – City , STATE
Education
Bachelor of Arts: CommunicationHope College - City, State
Accomplishments
- Awarded 2013 President's Club Membership
- Collaboratively increased 2013 secret shop score by 24%
- Earned top personal secret shop score average of 96%
- Achieved 2013 top managerial SPH of $144 (sales per hour)
- Won Catch the Spirit award for September 2013
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Resume Overview
School Attended
- Hope College
Job Titles Held:
- Assistant Manager
- Kitchen Assistant (on call)
- Sales Associate
Degrees
- Bachelor of Arts : Communication
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