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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary
Conscientious Assistant Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as associate and customer satisfaction. Believes exceptional customer service is essential to success. 
Skills
  • Exemplary customer service
  • Professional sales 
  • Goal-oriented
  • Associate training and development
  • Team building
  • Visual merchandising
  • Conflict resolution
  • POS systems
  • Hourly shift management
  • Opening and closing operations
  • Bank deposit procedures
  • Forecast/Reconcile sales revenue to payroll costs 
  • Inventory management
  • www.linkedin.com/pub/laurie-tacchella/59/766/2733
Work History
10/2012 to Current
Assistant ManagerWilliams-Sonoma, Inc. – Grand Rapids, Michigan
  • Awarded 2013 President's Club Membership; sold $206K working three-quarter time.
  • Achieved 2013 top managerial SPH of $144.
  • Earned top personal secret shop score average of 96% by providing exemplary store brand shopping experience for each guest. 
  • Collaboratively coached associates based on our 5 point GUEST selling model which resulted in increasing our 2013 store shop score from 68% to 92%.
  • Coach 14 sales associates on product knowledge, sales generation, clientele building, and World Class Service to meet our target sales goals.
  • Strongly value colleagues and treat each individual with respect, integrity, and fairness.
  • Earned Catch the Spirit Award in September 2013 for overall outstanding performance.
  • Demonstrate adept customer conflict resolution skills resulting in loyal lifetime customers.
  • Perform operations functions: open and close store; balance 4 registers; prepare bank deposit; record sales, payroll, Williams Sonoma Visa Card applications, and email capture metrics
  • Forcast and reconcile sales revenue to payroll costs to meet daily/weekly monthly goal ratios
  • Record inventory adjustments weekly; assit in directing and reconciling discrepancies for annual store inventory
  • Collaboratively implement and maintain weekly merchandise displays using corporate visual plans within strict deadlines.
  • Manage triweekly culinary program: determine class curriculum, schedule instructors, support instructors to achieve optimal culinary experience and revenue goals, and instruct classes
07/2012 to Current
Kitchen Assistant (on call)Christine Ferris Catering – Holland, MI
  • Assist in offsite kitchen set up organization, cooking onsite, and creative plating presentation for 75-250 guests.
  • Perform well with team under pressure and quickly acclimate to changing demands.
  • Provide outstanding guest relations 
  • Offered lead role in kitchen for 2013; however, I had just accepted management position with Williams-Sonoma, Inc.
06/2010 to 10/2012
Sales AssociateFustini's Oils and Vinegars – Holland, MI

Education
Bachelor of Arts: CommunicationHope College - Holland, MI
Accomplishments
  • Awarded 2013 President's Club Membership
  • Collaboratively increased 2013 secret shop score by 24%
  • Earned top personal secret shop score average of 96% 
  • Achieved 2013 top managerial SPH of $144 (sales per hour)
  • Won Catch the Spirit award for September 2013
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Resume Overview

Companies Worked For:

  • Williams-Sonoma, Inc.
  • Christine Ferris Catering
  • Fustini's Oils and Vinegars

School Attended

  • Hope College

Job Titles Held:

  • Assistant Manager
  • Kitchen Assistant (on call)
  • Sales Associate

Degrees

  • Bachelor of Arts : Communication

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