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Assistant Manager Resume Example

Resume Score: 80%

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Whittney
Williams
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Recruiting and Interviewing
  • Employee performance evaluations
  • Google Drive
  • Strategic Planning
  • Training
  • Business planning
  • Sales growth
  • Employee scheduling
  • Business administration
  • Negotiation
  • Recordkeeping proficiency
  • Setting appointments
  • Marketing expertise
  • File/records maintenance
  • Microsoft Excel spreadsheet
  • Switchboard
  • Acrobat
  • Microsoft Word
  • Xerox copier
Education
Clay County High School City05/2017Diploma
Work History
Company Name- Assistant Manager
City, State11/2019 - 10/2020
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created schedules for our employee biweekly.
  • Created federal files for each customer to keep their information organized for a federal audit.
  • Filed and verified these files in alphabetical order.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Company Name- Receptionist Clerk
City, State06/2017 - 11/2019
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to multiple company employees by copying, faxing and filing documents.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Corresponded with clients through email, telephone or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Scanned files, eliminating outdated records.
  • Verified accuracy and validity of data entered in databases
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Created files for each applicant and filed these in alphabetical order.
  • Schedule each applicant for their interview, drug testing, finger prints, etc.
Company Name- Crew Member
City, State12/2016 - 05/2017
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cooked batches of food according to standard recipes.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Company Name- Crew Member
City, State03/2015 - 09/2016
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Clay County High School

Job Titles Held:

  • Assistant Manager
  • Receptionist Clerk
  • Crew Member

Degrees

  • Diploma

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