For several years I worked in patient care, mostly at the end of life for many of my patients. I excelled at working one on one with my patients and their families and learned respect and understanding while providing comfort and help with daily needs and tasks. After switching careers when needing a change of environment, I learned the workings of a small business and all that it entailed to keep it running. I ended up managing two stores, one after the other and loved the customer service aspect, the ordering and receiving and generally seeing the stores thrive. A personal event had me switching jobs to where I currently am an assistant manager at a health food store. While I love what I do there, I am looking for something with more hours closer to home. I have adapted well to each of these jobs and found that I learn extremely fast and quickly become efficient in whatever I do.
MS Office proficient
Outstanding communication skills
Exceptional time management skills
Quick problem solver
Competency in procedure development
Assistant Manager, 08/2016 to CurrentHillman Health Foods － Hillman, MIAdministered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Built customer confidence by actively listening to their concerns and giving appropriate feedback. This store works directly with Dr. Richard Olree, and his patients. Skilled in doctor/patient confidentiality and proper handling of doctor recommended supplements to patients.This store also ships to all over the country. Normal daily responsiblities include shipping and receiving and using Quickbooks and Stamps.com, and handling questions and orders over the phone. P.O. Box 550 State St. Hillman MI 49746~Suzy Bruder 255-264-7437--employer does not know I am actively looking for another job.
Manager, 07/2014 to 08/2016Hawks Mini Mart/ Hilltop Party Mart － Hillman, MI
Opened and closed the store, including counting cash, opening and closing cash registers. Creating staff assignments and weekly schedules. Trained new employees. Serve Safe certified. Knowledgable in deli and fast food protocol. Did daily bank deposits. Oversaw ordering of store merchandise and payment to distributors. Trained on multiple POS, including lottery, DNR licenses, and U-Haul programs. 14990 State St. Hillman MI 49746~ Joe Schleben--Cannot contact.
Nurse's Aide, 11/2013 to 07/2014Hospice of Michigan － Alpena Hub, MIProvided daily needs care to hospice patients in the field.Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.Often commended for maintaining the safety, respect and dignity of residents. CHPNA certified. Skilled in efficiency and time management. Completed both paper and PDA charting on a daily basis. Highly knowledgable in HIPAA and OSHA regulations. 112 W. Chisholm St. Alpena MI 49707~Sheri Reynolds 989-358-4280
Certified Nursing Assistant, 06/2008 to 11/2013Vitalcare/ Hospice of the Sunrise Side-Straights － Cheboygan, MiProvided patients with help completing daily activities both in the field and at the Hospice House in Cheboygan. Skilled in paper and computer charting. Knowledgable in OSHA and HIPAA regulations. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Provided top notch patient/family care at the end-stage of life. 761 Lafayette Ave. Cheboygan MI 49721~Cyndi Spens 231-627-7157
Education and Training
NursingAlpena Community College － Alpena, MIOngoing part time classes to achieve a nursing degree. Currently not enrolled.
CNA training,2001Tendercare － Rogers City, MICompleted the Certified Nursing Assistant classes and immediately employed at the same location.
High School Diploma:High School,1999Rogers City High School － Rogers City, MI, Presque Isle
Certified Nursing Assistant~Tendercare Rogers City