Assistant Manager Resume Example Price Chopper

ASSISTANT MANAGER

Summary

Detail-oriented Assistant Manager who offers 2 years of progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills

Time Management
Front office management
Payment processing

Customer assistance
Organization
Training and Development

Experience

Assistant Manager
Colgate , NYPrice Chopper/Aug 2018 to Current

Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Oversaw team development according to industry service standards to further customer loyalty.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Supported sales management initiatives to optimize business development.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Input customer data using Atlantis software and made immediate updates to reflect room changes.
Set guest and group reservations and processed check-ins and check-outs.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Secured guest valuables in main safe or individual boxes.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
Arranged special accommodations for guests to maintain optimal satisfaction.
Solved minor customer issues and escalated major problems immediately to the Kennel Director.
Monitored reservations to track incoming parties and special events.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.

Cashier
Pigeon Forge , TNComoto/Aug 2015 to Jan 2019

Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Operated cash register, collected payments and provided accurate change.
Trained new employees in cashiering procedures, offering assistance in resolving customer complaint issues.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Grocery Bagger
City , STATEGiant Food Stores/Aug 2017 to Feb 2018

Cleaned up spills, collected trash and swept and mopped floors.
Collected empty carts and returned each to store to minimize loss and damage to store property.
Assisted customers with getting groceries loaded in vehicles.
Retrieved carts from returns and the parking lot.
Greeted customers to build rapport and increase customer satisfaction.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Assisted with organization and cleaning to maintain tidy store appearance.
Supported associates and management through superior performance and commitment to meeting team goals.
Illustrated solid work ethic and commitment through consistent attendance.
Returned unwanted merchandise to appropriate store shelves.
Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Bagged customer items in alignment with industry best practices.
Assisted customers with unloading purchases onto conveyor belt at checkout.
Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.

Education and Training

High School DiplomaFrancis Scott Key High SchoolMay 2018City, State

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Assistant Manager Resume Example

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