Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Forward-thinking QSR manager with proven leadership, planning and problem-solving abilities. Help senior business leaders accomplish demanding objectives by motivating staff and organizing resources. Systematic and well-organized in maintaining coverage for all operational needs.
Skills
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Experience
Assistant Manager / Proper Hospitality - San Francisco , CA03/2019 - 05/2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 25-member team.
- Evaluated employee performance and developed improvement plans.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supported sales management initiatives to optimize business development.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Developed and implemented performance improvement programs, resulting in increases in efficiency.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Completed inventory audits to identify losses and project future demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Delegated daily tasks to team members to optimize team productivity.
- Cultivated customer loyalty by training team members in industry-leading service standards.
Shift Leader / Tacocabana - Dallas , TX12/2018 - 02/2019
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Trained and supervised team members to maximize performance and meet daily objectives.
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
- Maintained visually appealing and effective displays for entire store through use of lighting, signage and products.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Participated in daily shift exchanges to coordinate tasks and handled special needs.
Server Trainer / Milestone Retirement Communities - Glendale , CA11/2017 - 09/2018
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Calculated charges, issued table checks and collected payments from customers.
- Supervised staff preparing and serving 50/100 meals per shift.
- Partnered with team members to efficiently serve food and beverages.
- Watched new staff for concerns such as drug use and card skimming.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Controlled portion sizes and garnishing for optimal cost controls.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Reduced food waste 12% by overseeing and planning ingredients, anticipated customers and popularity of items.
- Served average of 50 patrons daily at this restaurant with exceptional service.
Server / Major Food Group - Miami , FL11/2016 - 11/2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Greeted newly seated guests quickly and efficiently.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Georgia Cyber Academy - City, State06/2019High School Diploma
Strayers University - StateSome College (No Degree): Business Administration And Management
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Resume Overview
School Attended
- Georgia Cyber Academy
- Strayers University
Job Titles Held:
- Assistant Manager
- Shift Leader
- Server Trainer
- Server
Degrees
- Georgia Cyber Academy -
City,
State
06/2019 High School Diploma
Strayers University - State Some College (No Degree) : Business Administration And Management
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