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Assistant Manager Resume Example

Resume Score: 80%

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JS
ASSISTANT MANAGER
Summary

Forward-thinking QSR manager with proven leadership, planning and problem-solving abilities. Help senior business leaders accomplish demanding objectives by motivating staff and organizing resources. Systematic and well-organized in maintaining coverage for all operational needs.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Merchandising
  • Marketing tactics
  • Project management abilities
  • Inventory management
  • Business development understanding
  • Closing and contract negotiations
  • Customer rapport
  • Orientating and training
  • Customer relations
  • ServSafe certification
  • Staff development
  • Staff training and development
Experience
Assistant Manager / Bojangles' - Dawsonville, GA03/2019 - 05/2020
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 25-member team.
  • Evaluated employee performance and developed improvement plans.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supported sales management initiatives to optimize business development.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Developed and implemented performance improvement programs, resulting in increases in efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Completed inventory audits to identify losses and project future demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated daily tasks to team members to optimize team productivity.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Shift Leader / Bojangles' - Dawsonville , GA12/2018 - 02/2019
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Maintained visually appealing and effective displays for entire store through use of lighting, signage and products.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Participated in daily shift exchanges to coordinate tasks and handled special needs.
Server Trainer / Waffle House - Flowery Branch, GA11/2017 - 09/2018
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Calculated charges, issued table checks and collected payments from customers.
  • Supervised staff preparing and serving 50/100 meals per shift.
  • Partnered with team members to efficiently serve food and beverages.
  • Watched new staff for concerns such as drug use and card skimming.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Reduced food waste 12% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Served average of 50 patrons daily at this restaurant with exceptional service.
Server / Waffle House - Flowerybranch, GA11/2016 - 11/2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Georgia Cyber Academy - Cumming , GA06/2019High School Diploma
Strayers University - GASome College (No Degree): Business Administration And Management
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bojangles'
  • Waffle House

School Attended

  • Georgia Cyber Academy
  • Strayers University

Job Titles Held:

  • Assistant Manager
  • Shift Leader
  • Server Trainer
  • Server

Degrees

  • Georgia Cyber Academy - Cumming , GA 06/2019 High School Diploma
    Strayers University - GA Some College (No Degree) : Business Administration And Management

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