Assistant Manager Resume Example Bojangles'

ASSISTANT MANAGER

Summary

Forward-thinking QSR manager with proven leadership, planning and problem-solving abilities. Help senior business leaders accomplish demanding objectives by motivating staff and organizing resources. Systematic and well-organized in maintaining coverage for all operational needs.

Skills

Product and service knowledge
Sales monitoring
Merchandising
Marketing tactics
Project management abilities
Inventory management
Business development understanding

Closing and contract negotiations
Customer rapport
Orientating and training
Customer relations
ServSafe certification
Staff development
Staff training and development

Experience

Assistant Manager / Bojangles' - Dawsonville, GA03/2019 - 05/2020

Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 25-member team.
Evaluated employee performance and developed improvement plans.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Supported sales management initiatives to optimize business development.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Developed and implemented performance improvement programs, resulting in increases in efficiency.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Completed inventory audits to identify losses and project future demands.
Enhanced sales by implementing merchandising and promotional improvements.
Delegated daily tasks to team members to optimize team productivity.
Cultivated customer loyalty by training team members in industry-leading service standards.

Shift Leader / Bojangles' - Dawsonville , GA12/2018 - 02/2019

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Trained and supervised team members to maximize performance and meet daily objectives.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
Maintained visually appealing and effective displays for entire store through use of lighting, signage and products.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Participated in daily shift exchanges to coordinate tasks and handled special needs.

Server Trainer / Waffle House - Flowery Branch, GA11/2017 - 09/2018

Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Calculated charges, issued table checks and collected payments from customers.
Supervised staff preparing and serving 50/100 meals per shift.
Partnered with team members to efficiently serve food and beverages.
Watched new staff for concerns such as drug use and card skimming.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and garnishing for optimal cost controls.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Reduced food waste 12% by overseeing and planning ingredients, anticipated customers and popularity of items.
Served average of 50 patrons daily at this restaurant with exceptional service.

Server / Waffle House - Flowerybranch, GA11/2016 - 11/2017

Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education and Training

Georgia Cyber Academy - Cumming , GA06/2019High School Diploma

Strayers University - GASome College (No Degree): Business Administration And Management

Resume Overview

Companies Worked For:

Bojangles'
Waffle House

School Attended

Georgia Cyber Academy
Strayers University

Job Titles Held:

Assistant Manager
Shift Leader
Server Trainer
Server

Degrees

Georgia Cyber Academy - Cumming , GA 06/2019 High School Diploma
Strayers University - GA Some College (No Degree) : Business Administration And Management

Assistant Manager Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes