Assistant Manager Resume Example Veterans Canteen Service

ASSISTANT MANAGER

Professional Summary

To seek a career at a stable financial institution with knowledge in business administration and significant experience in business management.

Skills

Top-rated sales performance
Customer targeting
Excellent customer service and sales goals.

Good cash handling skills.

Work History

Assistant Manager09/2005 to 07/2014
Veterans Canteen Service – Saginaw , MI

Acting as a business owner in all aspects of the job by keeping a vision of a perfect financial center that sets an example for others in the company.
Managed, Trained, and Coached a team of 24 employees.
Responsible for demonstrating and ensuring all store employees provide excellent customer service.
Managing and administrating the store to ensure that budget goals are met and ensure compliance with all Drug store laws and regulations.
Keeping the store size and staffing in mind, consistently and customarily directs the work of the staff to effectively identify the needs of our customers.
Provides on-site leadership, motivation and direction for the store staff.
Expands the customer base and profitability.
Integrates products/services with customers' needs and actively participates in the community in order to market and promote store products and services.
Rewarded consistently for store performance with high volume sales based on exceeding store goals, I always like feed back from customers and employees.My team feels an obligation that our customer is very important to our branch and my team is rewarded for their efforts.
Ranked #1 in the district consistently in terms of store revenue, sales achievements in every category, and flawless operations with A in every RQA rating and outstanding customer service.

Assistant Branch Manager04/2000 to 09/2005
Hope Credit Union / Hope Enterprises – West Point , MS

Conducting and approving quarterly and yearly performance evaluations of staff, plus developing and monitoring individual quarterly development plans for all direct reports.
Generating sales leads through community outreach activities and developing business partners, while building internal relationships.
Directly working with customers to build relationships, undercover and satisfy their needs through sales of financial products and services, while running all aspects of an efficient and productive branch.
Spending a majority of the time on the sales floor leading from the lobby, by greeting customers, directing them to appropriate areas of the branch and ensuring customers' needs are met.
Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.
Periodically communicating with upper management to review branch performance assessments and update staff on business developments.
Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.
Managing difficult situations with customers and providing clients with information, data and advice.
Managing to the daily behaviors in the financial center using appropriate scripts when necessary.
Strong believer that great customer service and sales leads to a successful branch.
Met and exceeded all sales and service commitments consistently.
Provide counseling to employees and recommend career path.
Accountable for maximizing branch revenues, sales, customer satisfaction, staffing, and minimizing operating losses.
Responsible for compliance with policies, procedures, and operational integrity.
Setting and organizing events to represent company in local communities.
Expanding business by identifying and researching new opportunities and referrals, and by helping them meet their financial goals.
Conducting daily morning huddles and debriefs with staff.
Recruiting people and making recommendations.
Maximizing employee productivity and effectiveness.
Being consistent with goals and policies.
Coaching employee and provide counseling on career progression.
Maintains and develops relationships with existing small business customers.
Creating and managing to branch business plan.
Conducting performance reviews for a staff.
Leading and developing staff to build an effective, high-performance team.
Providing leadership through recognizing, motivating, visioning and team building.
Conducting Job Interviews.
Exceeded goals and campaigns consistently every month.

Bickford Senior Living – Aurora , IL

Supervising the Teller team,balancing the vault daily,Good Cash handling skills, Processing transactions for customers, opening new accounts ,checking,savings,IRA and process loan applications,Auditing vaults and cash drawers helping branch manager for sales and referals.
Coaching and Developing Staff Responsible for Sales and Service Delivery to all customers.
Ensuring targets are achieved consistently.
Responsible for hiring people to ensure department doesn't face staffing problems Held branch meetings.
Time Management - planning a month ahead, making sure to get things done in a timely manner Financial Management Providing staff with coaching tips & motivational tools Understand and emphasize the importance of customer service.
Achieved satisfactory audits to ensure the department is in compliance with policies and procedures Bringing traffic to the department by setting up bank at work in communities.

Education

BBA: Northeastern Illinois University- City, StateBusiness Administratin. [ Bachlors of science],Osmania university,[India] [ Microsoft Certified Professional] Addision, IL .

Certifications

MICROSOFT CERTIFIIED PROFFESSIONAL (MCP)

Skills

Auditing, budget, business owner, business plan, Cash handling, Coaching, counseling, clients, customer satisfaction, excellent customer service, customer service, Database, Delivery, directing, direction, Financial, Financial Management, Focus, hiring, team building, leadership, People Management, Managing, market, meetings, Microsoft Certified Professional, Excel, PowerPoint, Windows, Word, modeling, organizing, PeopleSoft, performance reviews, Performance Management, policies, Recruiting, Relationship Building, researching, Sales, scripts, staffing, Supervising, Time Management, Typing Skills, vision

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Assistant Manager Resume Example

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