Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Hard-working, experienced,professional with strong leadership and relationship-building skills, looking to apply my education and experience to a job in customer service and or management. As well as contributing new ideas that drives company growth.
Highlights
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Accomplishments
Received several “exceeds expectations” ratings on performance reviews from customers, associates, and management.
Promoted to Assistant Store Manager after 5 months in the customer service representative position.
Experience
Assistant Manager
January 2015 to September 2015Warnermedia － Salt Lake City , UT
January 2015 to September 2015Warnermedia － Salt Lake City , UT
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the store well-stocked and presentable by allocating specific duties for the day.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Worked alongside store manager with ordering merchandise, payroll, scheduling and cash deposits.
- Assumed all managerial responsibilities in absence of Store Manager.
- Supervised, trained and developed new and existing team members/associates.
- Exemplified store policies and procedures.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained visually appealing and effective displays for the entire store by keeping the showroom clean and maintaining neat, orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Offered direction and gave constructive feedback to motivate team members.
- Held each team member accountable for achieving brand and performance goals.
- Marked clearance products with updated price tags.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Opened a new store location and assisted in recruiting and training new staff.
- Directed and supervised employees.
Customer Service Representative
July 2014 to December 2014Henkel － Lagrange , GA
July 2014 to December 2014Henkel － Lagrange , GA
- Recommended and helped customers select merchandise based on their needs.
- Exchanged returned merchandise for customers quickly and efficiently.
- Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Trained new employees on company customer service policies and service level standards.
- Rotated stock by code and receiving date.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Built and maintained effective relationships with peers and upper management.
- Attended between one and two team meetings each month to voice concerns and offer constructive feedback to others.
- Processed all sales transactions accurately and in a timely fashion.
- Stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
Student Assistant
January 2011 to January 2014University Of Kentucky
January 2011 to January 2014University Of Kentucky
- Copied, scanned, organized and mailed personal documents (Honor's Program).
- Greeted and assisted students, professors, supervisors and other guests (Honor's Program & The Art Department).
- Made calls and answered the phone in the main office.
- Monitored students in the woodshop, to ensure that safety guidelines were followed (The Art Department).
- Took meeting notes and scheduled meetings.
- Opened and closed up (The Art Department).
Cashier
January 2009 to January 2013Elliot Health System
January 2009 to January 2013Elliot Health System
- Provided excellent customer service.
- Maintained and cleaned restaurant beverage area, display cases, equipment, order transaction area and tables.
- Greeted every customer with a smile and took their orders.
- Handled Cash, collected the orders and passed them out to the customers.
- Assisted co-workers.
- Communicated with customers regarding orders, comments, and complaints.
- Consistently adhered to quality expectations and standards.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Maintained a professional tone at all times, including during peak rush hours.
- Received frequent customer compliments for going above and beyond normal duties.
Education
Bachelor of Interdisciplinary Studies : PresentGeorgia State University － City, State
2014Columbus State University － City, State
Skills
Excellent customer service, problem-solving skills, great organizational skills, exceptional communication skills. Microsoft office skills, quick learner and the ability to adapt to any environment.
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Resume Overview
School Attended
- Georgia State University
- Columbus State University
Job Titles Held:
- Assistant Manager
- Customer Service Representative
- Student Assistant
- Cashier
Degrees
- Bachelor of Interdisciplinary Studies : Present
2014
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