Assistant Manager Resume Example Family Dollar

ASSISTANT MANAGER

Summary

Hard-working, experienced,professional with strong leadership and relationship-building skills, looking to apply my education and experience to a job in customer service and or management. As well as contributing new ideas that drives company growth.

Highlights

MS Office proficient
Accurate cash handling
Store opening and closing procedures
Store operations
Outstanding communication skills

Exceptional leader
Team-oriented
Conflict resolution skills
Reliable
Flexible schedule

Accomplishments

Received several “exceeds expectations” ratings on performance reviews from customers, associates, and management.

Promoted to Assistant Store Manager after 5 months in the customer service representative position.

Experience

Assistant Manager
January 2015 to September 2015Family Dollar － Rex, GA

Offered exceptional customer service to differentiate and promote the company brand.
Kept the store well-stocked and presentable by allocating specific duties for the day.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Worked alongside store manager with ordering merchandise, payroll, scheduling and cash deposits.
Assumed all managerial responsibilities in absence of Store Manager.
Supervised, trained and developed new and existing team members/associates.
Exemplified store policies and procedures.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store by keeping the showroom clean and maintaining neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Marked clearance products with updated price tags.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Developed rapport with the customer base by handling difficult issues with professionalism.
Opened a new store location and assisted in recruiting and training new staff.
Directed and supervised employees.

Customer Service Representative
July 2014 to December 2014Family Dollar － Rex, GA

Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner.
Trained new employees on company customer service policies and service level standards.
Rotated stock by code and receiving date.
Answered customers' questions and addressed problems and complaints in person and via phone.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Built and maintained effective relationships with peers and upper management.
Attended between one and two team meetings each month to voice concerns and offer constructive feedback to others.
Processed all sales transactions accurately and in a timely fashion.
Stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.

Student Assistant
January 2011 to January 2014Columbus State University

Copied, scanned, organized and mailed personal documents (Honor's Program).
Greeted and assisted students, professors, supervisors and other guests (Honor's Program & The Art Department).
Made calls and answered the phone in the main office.
Monitored students in the woodshop, to ensure that safety guidelines were followed (The Art Department).
Took meeting notes and scheduled meetings.
Opened and closed up (The Art Department).

Cashier
January 2009 to January 2013McDonald's

Provided excellent customer service.
Maintained and cleaned restaurant beverage area, display cases, equipment, order transaction area and tables.
Greeted every customer with a smile and took their orders.
Handled Cash, collected the orders and passed them out to the customers.
Assisted co-workers.
Communicated with customers regarding orders, comments, and complaints.
Consistently adhered to quality expectations and standards.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Maintained a professional tone at all times, including during peak rush hours.
Received frequent customer compliments for going above and beyond normal duties.

Education

Bachelor of Interdisciplinary Studies : PresentGeorgia State University － Atlanta, Georgia

2014Columbus State University － Columbus, Georgia

Skills

Excellent customer service, problem-solving skills, great organizational skills, exceptional communication skills. Microsoft office skills, quick learner and the ability to adapt to any environment.

Resume Overview

Companies Worked For:

Family Dollar
Columbus State University
McDonald's

School Attended

Georgia State University
Columbus State University

Job Titles Held:

Assistant Manager
Customer Service Representative
Student Assistant
Cashier

Degrees

Bachelor of Interdisciplinary Studies : Present
2014

Assistant Manager Resume Example

Resume Score: 90%

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