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Assistant Manager Resume Example

Resume Score: 90%

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ASSISTANT MANAGER
Summary

Hard-working, experienced,professional with strong leadership and relationship-building skills, looking to apply my education and experience to a job in customer service and or management. As well as contributing new ideas that drives company growth.

Highlights
  • MS Office proficient
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Conflict resolution skills
  • Reliable
  • Flexible schedule
Accomplishments

Received several “exceeds expectations” ratings on performance reviews from customers, associates, and management.

Promoted to Assistant Store Manager after 5 months in the customer service representative position.

Experience
Assistant Manager
January 2015 to September 2015 Family Dollar － Rex, GA
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the store well-stocked and presentable by allocating specific duties for the day.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Worked alongside store manager with ordering merchandise, payroll, scheduling and cash deposits.
  • Assumed all managerial responsibilities in absence of Store Manager.
  • Supervised, trained and developed new and existing team members/associates.
  • Exemplified store policies and procedures.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store by keeping the showroom clean and maintaining neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Marked clearance products with updated price tags.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Directed and supervised employees.
Customer Service Representative
July 2014 to December 2014 Family Dollar － Rex, GA
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Trained new employees on company customer service policies and service level standards.
  • Rotated stock by code and receiving date.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Built and maintained effective relationships with peers and upper management.
  • Attended between one and two team meetings each month to voice concerns and offer constructive feedback to others.
  • Processed all sales transactions accurately and in a timely fashion.
  • Stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
Student Assistant
January 2011 to January 2014 Columbus State University
  • Copied, scanned, organized and mailed personal documents (Honor's Program).
  • Greeted and assisted students, professors, supervisors and other guests (Honor's Program & The Art Department).
  • Made calls and answered the phone in the main office.
  • Monitored students in the woodshop, to ensure that safety guidelines were followed (The Art Department).
  • Took meeting notes and scheduled meetings.
  • Opened and closed up (The Art Department).
Cashier
January 2009 to January 2013 McDonald's
  • Provided excellent customer service.
  • Maintained and cleaned restaurant beverage area, display cases, equipment, order transaction area and tables.
  • Greeted every customer with a smile and took their orders.
  • Handled Cash, collected the orders and passed them out to the customers.
  • Assisted co-workers.
  • Communicated with customers regarding orders, comments, and complaints.
  • Consistently adhered to quality expectations and standards.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Received frequent customer compliments for going above and beyond normal duties.
Education
Bachelor of Interdisciplinary Studies : Present Georgia State University － Atlanta, Georgia
2014 Columbus State University － Columbus, Georgia
Skills

Excellent customer service, problem-solving skills, great organizational skills, exceptional communication skills. Microsoft office skills, quick learner and the ability to adapt to any environment.

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Resume Overview

Companies Worked For:

  • Family Dollar
  • Columbus State University
  • McDonald's

School Attended

  • Georgia State University
  • Columbus State University

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • Student Assistant
  • Cashier

Degrees

  • Bachelor of Interdisciplinary Studies : Present
    2014

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