I have been in the automotive service industry since 2000. During my journey I have held positions in role's including Technician, Customer Service Rep., Assistant Manager, Service Manager and also Service Center Manager. During this time I have also had the opportunity to train and develop people around me, while gaining knowledge myself. I posses skills in sales. troubleshooting (diagnostic's) , repair and preparing estimates thoroughly as well as communicating with people individually to share and gain skills.
I have been responsible for inventory management in all aspects such as ordering, transfer, and physical count. I am successful at training, coaching and people development. I am well organized and very adept at leading a team.
Progressed from an entry level Technician to a salary Manager in a 9 month period. The team and I achieved store of the year during my first year of management. I was also part of a successful first year in a brand new store.I have been able to train and promote talent from entry level positions. I have also been part of a team that often surpassed monthly, yearly goals above and beyond expectations.
Estimates, diagnostic. Managing people, inventory and controlling expense. Training & People development took place during every hour of operation.
Top sales person. Opened a new store and had a successful first year.
Customer retention was phenomenal as well as our new customer base.
Progressed from an entry level Technician to a Manager in a 9 month period. Top sales person and awarded for training, developing and promoting our people from within.
Started as a General Service Technician. Within 2 years achieved my goal to be a full service A.S.E. Technician.
Training provided by Ashland Inc.
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