To obtain a position utilizing my current education, skills and experience. Seeking a position which will continue to challenge existing communication, technology and problem solving skills in a challenging and diverse work environment. While leading a team to be successful for themselves and the company.
01/2016 to Current
Assistant ManagerEOS Healthcare － Rochester, NY
As the assistant manager it is my job to support the team and help them become successful.
At any given time I manage 12-16 representatives.
As their main support, I build dialing campaigns that maximize revenue for our clients and company.
I help make strategies to complete client demands.
In the last year since becoming an assistant manager we have hit our monthly goals 10 out of 12 times.
Striving to stay compliant with HIPPA and FDCPA's most recent and updated rules is always relayed to my representatives.
Reviewing individual daily, weekly and monthly collector activities and providing feedback and direction when needed.
Completing side by side calls as needed with reps also.
Completing any coaching, training and development with staff.
Handle escalated calls and diffusing potential complaints.
Taking special care with responding to client emails in a timely manner. Managed accounting operations, accounting close, account reporting and reconciliations.
We also do lots of contests and incentives to motivate team moral and performance improvement on the collections floor.
Handling any disciplinary action I have always done side by side with Human Resources other than reprimands pertaining to staff and their performance issues.
Having a lengthy background with insurance billing and discrepancies, I pride myself in being able to speak to insurance companies when needed to help a patient get a bill paid.
Managing account flows, account close, account reporting and reconciliations.
Running and maintaining client specific reports.
Running daily, weekly and monthly reports broken down by:
Processing payments in client systems and navigating their systems for patient pertinent information.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Completing daily/weekly spreadsheets to forward to the clients for:
03/2015 to 12/2015
Team Lead Medical SpecialistEOS Healthcare － Rochester, NY
Responsibilities of this position included completing daily revenue reports, daily collector activity reports and setting up dialing campaigns to maximize revenue for our clients and company.
Continuously monitoring collection representative's calls to make sure they are complying with HIPPA and FDCPA rules and regulations.
As well I handle any supervisor calls that need a higher level of care.
10/2013 to Current
Medical Collection Specialist/TrainerEOS Healthcare － Rochester, NY
Responsibilities included but not limited to, making outbound calls in a professional manner while keeping and improving customer relations.
Helping with resolving client billing issues through patients and insurance companies.
Great ability to organize responsibilities for maximum output.
Ability to motivate and interact effectively with fellow workers and others.
Setting personal goals to improve results.
Setting patients up on an arrangement affordable to them while securing payment for client.
Following up on any issues in a timely and professional manner.
Forwarding correspondence to patients to encourage payment of delinquent accounts.
Training new hires by teaching them current FDCPA rules and regulations along with complying with HIPPA throughout all stages of phone call.
10/2007 to 10/2013
Medical Billing Specialist Team LeadMedEx Billing － LeRoy, NY
Responsible for data entry of patient care reports.
Coding claims and billing all insurances including: commercial insurances, workman's compensation, auto insurance, along with Medicare and Medicaid.
Challenge claim denials and providing all necessary documentation to secure payment.
Accountable for aging reports with follow up for payments not received while maintaining current HIPPA and compliance practices.
Responsible for audit preparation as well.
05/2005 to 10/2007
Lot AttendantDorschel Auto Group － Rochester, NY
Detail cars for customer purchase, rearrange and refresh car lot with revolving inventory.
Transport cars to and from other dealers, field calls for transport of vehicles; communicate the needs of customers with Sales Manager and Sales Representatives.
01/2003 to 01/2005
Auto TransporterPrescott Motors Inc － Rochester, NY
Transportation of vehicles to and from dealerships; maintained the integrity of vehicles while in transit.
01/2001 to 01/2003
Sales ManagerNextel Partners － Rochester, NY
Maintain inventory, report daily sales to Field Manager, provide customer service, hire and train new employees.
Open and close store daily, handle daily deposits and field incoming calls.
Successfully attained over 600 new corporate accounts.
Education and Training
03/10 - 04/10 National Association Ambulance Coding Course
*Received a Certified Ambulance Coding certificate through the NAAC (National Association of Ambulance Coding) course taken online.Bryant and Stratton College － Rochester, NYMedical Billing and Coding Curriculum
*Achieved certificates in medical terminology and human anatomy as well as medical billing.
Ambulance, anatomy, billing, coaching, client, clients, customer relations, customer service, data entry, direction, documentation, Human Resources, insurance, Maintain inventory, inventory, team lead, Medical Billing, medical terminology, patient care, Coding, Sales, Sales Manager, supervisor, teaching, phone, Transportation